Project Manager; CRM or FSM

Project Manager (CRM or FSM)

Location: Based in Cheltenham, UK, requiring two days onsite per week.

Role Overview: The IS Project Manager will lead complex projects for Steam IS across EMEA and global IS as required, coordinating multiple work streams and driving timelines to deliver on schedule, within budget, and to the highest quality standards. This role requires proven experience delivering Microsoft Dynamics 365 Customer Engagement (CRM) and Field Service Management (FSM) solutions, supported by strong business process knowledge.

• Developing and maintaining project plans, budgets, and core artefacts.
• Monitoring progress and proactively addressing risks, issues, and dependencies, including creation of mitigation and contingency plans.
• Leading multiple work streams and cross‑functional teams to ensure efficient delivery.
• Defining roles and responsibilities, fostering collaboration and accountability.
• Managing vendor relationships and performance to meet project requirements.

• Proven experience as a Project Manager, successfully delivering projects involving Customer Engagement (CRM) or Field Service Management (FSM), overseeing multiple sub‑projects simultaneously.
• Professional qualification in project management or related discipline (e.g., PRINCE2, PMP, Agile).
• Proven ability to engage and influence senior stakeholders, driving alignment and decision‑making across complex initiatives.
• Hands‑on experience with both Agile and Waterfall delivery methodologies, selecting and applying the right approach for each project.
• Deep understanding of the application development lifecycle, from requirements through deployment and support.
• Track record of delivering business change and IS/IT solutions, ensuring successful adoption and measurable outcomes.
• Broad knowledge of current technology enablers and trends, leveraging them to deliver innovative and efficient solutions.

• Demonstrates Spirax Core Values at all times.
• Adapts quickly to shifting priorities and timelines.
• Exhibits strong leadership, communication, and stakeholder management skills.
• Applies best practices in software/service release and deployment.
• Is self‑motivated, detail‑oriented, and effective in multi‑cultural environments.

• Competitive salary and discretionary bonus.
• Flexible working and 27 days holiday allowance (before bank holidays).
• 3 days paid volunteering leave.
• Comprehensive private healthcare.
• Enhanced pension plan, life assurance, and optional participation in a Share Ownership Plan.
• Free onsite parking, flexible benefits, and access to a personal discounts portal.
• Additional support and benefits through the Everyone is Included Group Inclusion Plan.

Mid‑Senior level

Full‑time

Information Technology

Industrial Machinery Manufacturing