Project Manager; CRM or FSM

Project Manager (CRM or FSM)

The IS Project Manager will lead complex projects for Steam IS across EMEA and global IS as required, coordinating multiple work streams and driving timelines to deliver on schedule, within budget, and to the highest quality standards. This role requires proven experience delivering Microsoft Dynamics 365 Customer Engagement (CRM) and Field Service Management (FSM) solutions, supported by strong business process knowledge. Based in Cheltenham, the position requires two days onsite per week, with flexibility supported.

• Developing and maintaining project plans, budgets, and core artefacts
• Monitoring progress and proactively addressing risks, issues and dependencies, including creation of mitigation and contingency plans
• Leading multiple work streams and cross‑functional teams to ensure efficient delivery
• Defining roles and responsibilities, fostering collaboration and accountability
• Managing vendor relationships and performance to meet project requirements

• Proven experience as a Project Manager, successfully delivering projects involving Customer Engagement (CRM) or Field Service Management (FSM), overseeing multiple sub‑projects simultaneously
• Professional qualification in project management or a related discipline (e.g., PRINCE2, PMP, Agile)
• Proven ability to engage and influence senior stakeholders, driving alignment and decision‑making across complex initiatives
• Hands‑on experience with both Agile and Waterfall delivery methodologies, selecting and applying the right approach for each project
• Deep understanding of the application development lifecycle, from requirements through deployment and support
• Track record of delivering business change and IS/IT solutions, ensuring successful adoption and measurable outcomes
• Broad knowledge of current technology enablers and trends, leveraging them to deliver innovative and efficient solutions

• Demonstrate Spirax Core Values at all times
• Adapt quickly to shifting priorities and timelines
• Exhibit strong leadership, communication, and stakeholder‑management skills
• Apply best practices in software/service release and deployment
• Be self‑motivated, detail‑oriented, and effective in multi‑cultural environments

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan.

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued – across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender‑neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause‑friendly workplace principles and more. Learn more at

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.

Spirax Thermal Solutions is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in…