Receptionist​/Admin Support- Outpatients, Band 2

Main area Receptionist/Admin Support Grade Band 2 Contract Fixed term: 6 months (FTC: 6 months) Hours

• Full time
• Part time
• Job share

Employer Gloucestershire Hospitals NHS Foundation Trust Employer type NHS Site Community Diagnostic Centre Town Gloucester Salary £24,465 (pa pro rata if part‑time) Salary period Yearly Closing 02/02/2026 23:59

At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high‑quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.

With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.

We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.

We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on‑site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.

Be part of Gloucestershire Hospitals, explore your future with us today.

• To provide an efficient and friendly service to all patients and visitors attending outpatient departments
• To record patient attendance accurately and timely, in accordance with departmental policy
• To ensure patient outcomes are actioned accurately and timely, in accordance with departmental policy
• Where appropriate, make follow‑up appointment and any associated administration, without direct supervision
• Support nursing team with organisation of return transport for patients attending appointments where appropriate
• Ensure the professional image of the department and Trust is maintained at all times
• Flexible approach to working hours to meet the demands of the service
• Work closely with the Administrative Lead for delegation of day‑to‑day duties
• To work in collaboration with the clinical and non‑clinical team members providing admin support such as stock ordering. You will also work directly with patients resolving their queries and recognise the importance of first‑class communication skills to achieve patient satisfaction. The primary objective is to provide:
• Effective and timely resolution of queries received
• To support the Trust in providing quality care to its patients
• To work cross site support the OPD Team

Additional working pattern details:
This role can be offered as part time role or as job share for the right candidates

• Ensure the timely and accurate update of Trak, to include liaising with and response to, the Information team, and their weekly reports
• Undertake planned or ad hoc Audits, and provide reports to Assistant General Manager, as requested
• Ensure compliance with Health and Safety requirements in area of responsibility
• Any other duties as required, commensurate with the grade
• Ordering of stock and keeping a log including ordering on P2P
• Admin support to management team
• Call patients…