Care and Support Planner

Reports To:

Registered / Branch Manager

Cheltenham (Homecare)

full time, Monday to Friday, 8:30am – 5:00pm

£25396.80 per annum

Retain Healthcare is a leading provider of high-quality, person-centred care services. We are committed to promoting independence, choice, and dignity for every individual we support. Our mission is to deliver compassionate care that helps people live safely and comfortably within their own homes and communities. As an organisation, we are driven by compassion, professionalism, and innovation — delivering services that go beyond care to truly enrich lives.

The Care & Support Planner plays a vital role in ensuring that care and support services are person-centred, safe, effective, and outcome-focused. You will be responsible for completing comprehensive assessments, developing personalised care and support plans, and conducting risk assessments in line with the Care Quality Commission’s (CQC) Single Assessment Framework. Working both in the community and within the branch, you will collaborate closely with service users, their families, care staff, and external professionals to ensure that every plan reflects individual needs, wishes, and outcomes.

You will also support care teams to understand and deliver care plans effectively, contributing to Retain Healthcare’s aim of achieving an “Outstanding” rating with CQC.

• Conduct detailed assessments for new and existing customers to identify needs, preferences, and desired outcomes.
• Champion the use of technology enabled care solutions such as falls prevention devices, environmental monitoring and electronic medication management to improve outcomes and efficiency
• Develop and maintain individualised
  Support and Care Plans
  that promote independence, dignity, and wellbeing.
• Record all prescribed medication on the MARS chart in line with the latest prescription and support plan.
• Complete
  risk assessments
  and implement proportionate control measures to keep people safe.
• Review and update care plans regularly or when a change in circumstance occurs.
• Ensure all documentation is person-centred, outcome-focused, and aligned with the principles of“Right Support, Right Care, Right Culture.”

• Support the Registered / Branch Manager to ensure full compliance with the
  CQC’s Single Assessment Framework
  and relevant legislation, including the
  Health and Social Care Act 2008
  and the
  Care Act 2014
  .
• Ensure all records and plans are Person-Centred, accurate, complete, and stored securely in line with
  GDPR
  and
  data protection
  legislation.
• Participate in audits, spot checks, and internal quality reviews to maintain and improve standards.
• Contribute to continuous quality improvement and service development initiatives.
• Promote and uphold Retain Healthcare’s values, policies, and procedures at all times.

• Work collaboratively with the care delivery team to ensure all staff understand and follow individual care and support plans.
• Provide guidance, support, and constructive feedback to care staff to promote excellence in care delivery.
• Act as a point of contact for customers, their families, and professionals regarding support planning and changes in care needs.
• Identify and report any safeguarding concerns promptly, following company safeguarding procedures.
• Assist with Rota management to ensure all customers are covered with the right staff and at the right time.
• Assist with training and competency development by identifying learning needs within the care team.
• Participate in
  on-call duties
  on a rota basis, ensuring continuity of service outside of office hours.

• Maintain clear, accurate, and up-to-date documentation across all service user and office records.
• Ensure compliance with internal systems and digital care planning platforms.
• Manage workload effectively, prioritising assessments and reviews according to service needs.
• Uphold confidentiality and professional boundaries in all aspects of the role.

• Experience in care or…