Business Operations Admin Level 3 Apprenticeship

Overview

Apprentice - Operations (Level 3 Apprenticeship) – Birmingham office based

Location: Birmingham B25PP
, Office based
Working Hours: 37.5 per week (full-time) between 8.30am-6pm; standard hours are 9am-5.30pm and may vary due to operational needs

Contract Type: 15-month fixed term contract

Salary: £7.55 to £12.21 per hour (dependent on age and experience)

Start Date: ASAP

Join Our Growing Business Operations Team! We are a fast-growing, full-service commercial law firm with a subscription model supporting ambitious SMEs. With over 150 people and continued growth, our Business Operations team plays a crucial role in keeping the firm running smoothly day to day.

We are looking for an Operations & Business Administration Apprentice to join our Birmingham office on a 15-month apprenticeship. This role is hands-on, varied, fast-paced, and people-focused and suits someone who enjoys staying busy, getting involved, and supporting others.

This is a practical operations and administration role
, not a desk-only position. You will support the smooth running of our office and wider firm by providing day-to-day operational, administrative, and front-of-house support. The role involves juggling multiple tasks, responding to changing priorities, and being flexible to support office needs. You will work closely with the Operations team and legal teams, helping keep the office organised, compliant, welcoming, and running efficiently.

Department: Operations

Reporting To: Senior Operations Executive

This role includes a wide variety of operational and administrative tasks, including:

• Office Operations & Admin:
  Supporting solicitors and business teams with day-to-day administrative tasks
• Formatting legal documents and preparing materials accurately and to deadlines
• Maintaining records, filing systems and document archives
• Supporting weekly office and operational audits
• Assisting with health & safety checks and compliance tasks

• Greeting visitors, clients and suppliers in a professional and friendly manner
• Booking and setting up meeting rooms, including AV, refreshments and materials
• Handling incoming and outgoing post, couriers and deliveries; this is a crucial part of the role and you will be handling large volumes of sensitive legal documentation
• Managing office supplies, including going out into town to collect supplies or drop off items at delivery points when needed

• Supporting firm-wide and team events, whether it be viewing venues, making bookings or contributing ideas
• Responding to internal requests and queries
• Answering phones and dealing with supplier or client enquiries
• Being a visible, helpful presence in the office
• This is a busy role with changing priorities, so you’ll need to stay calm under pressure, manage your time well, and be comfortable switching between tasks

• Eagerness to learn with a positive attitude
• Strong communication skills, both verbally and in writing
• Enjoy a varied working day
• Fluent in English and comfortable using IT and MS Office
• Organised with good attention to detail
• Ability to work well in a team and enjoy a collaborative office environment

• Have at least five GCSEs at grades 9 to 4 (A to
  
  C), including English and Maths
• Interest in business operations or office administration; experience is a bonus but not essential
• Must have the right to work in the UK

• Enrolment on the Business Administrator Level 3 Apprenticeship with support from our training partner Babington
• Practical experience in legal admin, business operations and professional standards
• A friendly, inclusive team based in central Birmingham
• Real-world skills and exposure to a professional, client-focused environment
• We focus on attitude and potential, not just qualifications; designed to support people starting out in their careers
• 33 days holiday, including public holidays
• Private Healthcare
• Discounted gym memberships, retailer discounts, team socials and more