Administrative Assistant​/Secretary - Brain Injury Team, Band 3

Employer Gloucestershire Hospitals NHS Foundation Trust Employer type NHS Site Gloucestershire Royal Hospital Town Gloucester Salary £24,937 - £26,598 (pa pro rata if part-time) Salary period Yearly Closing 28/01/2026 23:59

At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.

With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.

We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.

We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.

Be part of Gloucestershire Hospitals, explore your future with us today.

Administrative Assistant/Secretary - Brain Injury Team, Band 3 (12 hours a week)

This is an exciting, varied and challenging position in the Administrative Team of the Gloucestershire Brain Injury Service. An opportunity to work as part of a small team and provide a proactive and responsive administration service to a busy multi-disciplinary clinical team providing therapy services to patients with acquired brain injury.

If you enjoy working as part of a supportive, fun and dynamic team, and are looking to continue your professional development, we would like to hear from you.

The post is band 3 (12 hours). We have some flexibility about the working pattern but it would need to be between 2 and 4 days to include a Friday (Mon‑Fri). Please state in your application any restrictions or preferences of working hours/days.

The post is based at Gloucester Royal Hospital with occasional (once a fortnight) need to travel to CGH within work time (there is a shuttle bus)

To provide an efficient, confidential and professional administration service to the Brain Injury Team

To assist in developing and maintaining administrative system

To ensure patients’ records are properly maintained within the Trak clinical administration system.

To use a detailed understanding of the nature of the clinical work carried out by the Brain injury team in order to assess incoming enquiries, or unexpected events, and decide on an appropriate and timely course of action; for example deciding on urgency of response, passing enquiry to an appropriate member of staff, rearranging clinical work or staff deployment, or dealing with an angry patient who arrives at the department without an appointment.

Communication by telephone and personal contact with brain injured patients (and relatives) who may be confused or aggressive and who may have cognitive and/or sensory difficulties.

To assist team members in the preparation of training and therapy materials.

To regularly arrange, attend and minute meetings and case conferences and distribute typed up notes…