Specialized Case Manager - PSH - LTHR

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and southeastern Massachusetts.

Engages program participants in regular case‑management services, focusing on steps needed to retain stable, permanent housing. Provides comprehensive, intensive case‑management support to chronically homeless women who identify as female and have histories of substance use and/or mental illness, domestic violence, participation in transactional or survival sex, or experiences with commercial sexual exploitation. The Case Manager uses a harm‑reduction, trauma‑informed approach centered around non‑judgment, acceptance, dignity, and respect, and is responsible for a caseload of six tenants in permanent housing.

Assist tenants with obtaining benefits, health care, educational opportunities, employment, legal aid; support development of independent living skills and individual service plans; maintain client records; monitor and report maintenance or health and safety needs in apartments.

This is a non‑exempt position.

• Engage program participants in case‑management services focused on retention of permanent stable housing.
• Complete intake and assessment interviews to determine participant needs and coordinate with outreach specialists throughout the intake process.
• Work with tenants to create client‑centered, strengths‑based individual service plans (ISP) and evaluate/modify them at least every 90 days.
• Actively manage a caseload of at least six formerly homeless female tenants in SRO housing, promoting housing retention, income maximization, and self‑determination. Provide high‑quality, culturally sensitive, intensive case‑management using motivational interviewing, trauma‑informed care, and harm reduction.
• Educate, coach, and reinforce independent living skills (personal hygiene, budgeting, cooking, leisure activities) and assist with shopping, laundry, and other daily tasks.
• Provide strengths‑based interventions for tenants experiencing psychiatric distress or acute crisis; develop crisis intervention plans and participate in crisis stabilization efforts.
• Maintain accurate written records and documentation in accordance with program standards (ISPs, tenant charts, incident reports, case notes, referrals, BSAS intake documents).
• Complete VESTA records promptly and contribute to annual progress reporting when needed.
• Advocate for participants to secure benefits such as SSI/SSDI, Veterans Disability, SNAP/EAEDC, unemployment, health insurance, and other related services.
• Advocate for participants to secure employment.
• Perform other duties as assigned.

• Demonstrated commitment to the population served and ability to work as part of a team.
• BA/BS preferred (degree requirement waived with additional experience).
• Two years of case management and/or direct care experience in homeless services/housing search, substance use treatment, mental health, and/or harm reduction.
• Proficiency in Microsoft Office (Windows) and Google Apps.
• Strong professional communication and organizational skills.
• Experience working with women with extensive trauma histories strongly preferred.
• Spoken Spanish and English preferred.

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsor ships at this time and will require candidates to be authorized to work in the United States.