M365 and Directory Services Intern

M365 and Directory Services Intern (260001Q7)

The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts, charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch. EOTSS oversees enterprise technology, digital infrastructure and services, the Commonwealth Security Operations Center, and a standard operating environment that includes an information security and risk management framework for more than 125 state agencies and 43,000 state employees.

We serve constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction easier, faster, and more secure.

We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.

The Messaging & Directory Services team supports the Commonwealth with all Office 365 applications, Active Directory, and Proofpoint E‑Mail Hygiene appliances. Interns will be paired with experienced engineers, receive guidance throughout their assignments, and gain hands‑on experience in a large‑scale, enterprise IT environment focusing on Microsoft Office 365 applications and core directory services.

Primary

Work Location:

200 Arlington Street, Chelsea, MA 02150.

Work Schedule: Monday through Friday, 9:00 am – 5:00 pm EST. This position will follow a hybrid model combining in‑office and work‑from‑home days as needed.

The Summer Internship Program is a 10‑week paid opportunity running from June 1 through August
7. Eligible applicants must be currently enrolled in an accredited college or university or be a recent graduate (May 2026 graduation date).

• Technical Support & Troubleshooting: monitor and respond to entry‑level issues or service requests reported to the Support Desk; assist senior staff in diagnosing and resolving basic technical issues related to Office 365 and Active Directory; help with basic account management, including user creation, access changes, and license reporting; shadow and assist engineers in writing, testing, and running basic Power Shell scripts for reporting and troubleshooting.
• Learning & Documentation: contribute to the creation and maintenance of clear, concise documentation for technical procedures and end‑user guides; learn about data retention and Data Loss Prevention (DLP) policies in Office 365 Purview; propose minor improvements to existing support processes; assist in documenting and testing basic disaster recovery procedures; work on assigned tasks related to ongoing IT projects with guidance from project leaders.
• Monitoring & Reporting: help monitor system availability and report anomalies.

• Strong interest in Information Technology, specifically Microsoft cloud services and enterprise infrastructure.
• Currently enrolled in or a recent graduate of an associate or bachelor’s degree program in Computer Science, Information Technology, or a related field.
• Basic understanding of computer networking principles (e.g., DNS, IP addressing).
• Familiarity with the Microsoft Office 365 suite (Outlook, Word, Excel, Teams).
• Willingness to learn new technologies and proactively ask questions.
• Strong verbal and written communication skills, with an emphasis on customer service.
• Excellent organizational skills and attention to detail.
• Ability to work both independently and collaboratively within a team environment.

• Basic coursework or personal experience with Active Directory or Windows Server environments.
• Exposure to basic scripting concepts (e.g., Power Shell).
• Experience using a service ticketing system (e.g., Service Now).

First consideration will be given to those applicants that apply within the first 14 days. Please see Preferred Qualifications.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to…