Concierge

Job Title:

Concierge

Location:

This role is based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access.

Salary: £27,000 (Full Time Equivalent)

Shift Pattern: 22 hours per week on weekends, Saturday and Sunday on a rota between 09:00 - 21:00. You may be required to work outside these hours dependent on service and resident requirements including bank holidays.

We are seeking a compassionate and dedicated Concierge to join our team based in RBKC who provide support to our residents who have multiple and complex needs which could include mental health, substance use, homelessness, and/or offending backgrounds.

You’ll help create a safe, welcoming and well‑run environment, offering reassurance and practical support to residents when they need it most. This role is key to keeping our building, residents and service secure and responsive. You’ll do regular safety checks, monitor access, respond to emergencies, support residents with queries, keep records, and hand over to the team. You’ll also help maintain a clean and safe environment.

Some

Key Responsibilities Include:

• Ensuring our buildings are safe by monitoring, completing welfare checks and responding effectively and appropriately to emergencies
• Maintaining professionalism and kindness with residents and visitors, attending to calls, managing deliveries and ensuring great communication with the team in line with policies and procedures
• Provide a daily report on resident activity, AINMs, safeguarding and concerns for handovers.
• Working with the wider team to make sure any urgent issues are picked up and followed through
• Remain alert and monitor CCTV throughout the shift
• Adapting to service needs to support risk assessments, safeguarding checks, and service standards
• Supporting residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity
• Noticing when someone might be struggling with their physical or mental health, and taking prompt action to prevent escalation
• Helping to keep the environment clean and welcoming from tidying communal spaces to reporting repairs and completing admin tasks accurately and sensitively
• Be a valued and reliable member of the team, completing handovers for colleagues for a seamless service
• Other duties include maintaining cleanliness, removing rubbish, reporting repairs, ordering supplies, and general tasks

We’re looking for someone who understands the importance of compassion, routine and safety who’s ready to make a difference in a calm, consistent way. Whether you’ve worked in supported housing before or bring transferable skills from another role, what matters most is if you’re dependable, care about people, and want to make a difference during quieter hours. Furthermore we look for:

• Understanding and or experience to provide high quality, person centred support
• Ability to work independently and taking responsibility for the service
• Excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships
• Understanding the importance of diversity, equity and inclusion in everything you do
• Ability to stay calm and supportive in a fast paced and constantly changing environment
• Compassionate, non‑judgmental approach when helping others
• Share our values of Ambition, Empowerment, Inclusivity, and Transparency in everyday work

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life…