Patient Financial Aid Rep

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The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Monday to Friday, from 8:30 AM to 5:00 PM
** Job Summary
** Summary  The Patient Financial Services Representative helps make sure all patient information is correct and complete. This includes checking, completing and updating registration details, verifying insurance, and helping patients apply for financial assistance or set up payment plans.
The representative works closely with patients, hospital staff, and insurance companies to answer billing questions and solve payment issues. They also update patient records, explain available programs, and guide patients through the financial process.
Good communication, accuracy, and customer service skills are important for this role. The representative may also help train new staff and share information about financial programs with patients and the community.
Essential Functions  
-Meet with patients or their representatives to explain the financial aspects of their healthcare services, including insurance coverage, copayments, deductibles, and out-of-pocket expenses.
-Provide clear and accurate information about available financial assistance programs, eligibility criteria, and application processes.
-Assist patients in understanding and completing financial aid applications, ensuring all required documentation is collected and submitted.
-Verify patients' insurance coverage, including eligibility, benefits, and pre-authorization requirements.
-Collaborate with insurance companies and healthcare providers to obtain necessary authorizations for procedures, treatments, or services.
-Complete and update patient registration records in Epic, ensuring accuracy and compliance with organizational standards.  
-Assist patients in completing required consent forms for registration.  
-Provide exceptional customer service by addressing patient inquiries with professionalism, empathy, and efficiency.
** Qualifications
* * Education  High School Diploma or Equivalent required and Bachelor's Degree Health Administration preferred      No    Licenses and Credentials    Experience  Experience in a healthcare financial services or patient advocacy role. 1-2 years preferred    Knowledge,

Skills and Abilities

- Knowledge of healthcare registration, billing and reimbursement processes, insurance plans, and financial assistance programs.  - Familiarity with government programs such as Medicaid, Medicare, and Social Security is beneficial.  - Strong communication skills, with the ability to explain complex financial concepts in a clear and empathetic manner.  - Excellent organizational skills and attention to detail for managing documentation and application processes.  

- Ability to handle sensitive and confidential information with professionalism and discretion.  - Proficiency in using relevant computer software and applications for data entry, documentation, and communication.
** Additional Job Details (if applicable)
**** Physical Requirements**- Standing Occasionally (3-33%)- Walking Occasionally (3-33%)- Sitting Constantly (67-100%)- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)- Pulling Rarely (Less than 2%)- Climbing Rarely (Less than 2%)- Balancing Occasionally (3-33%)- Stooping Occasionally (3-33%)- Kneeling Rarely (Less than 2%)- Crouching Rarely (Less than 2%)- Crawling Rarely (Less than 2%)- Reaching Occasionally (3-33%)- Gross Manipulation (Handling) Constantly (67-100%)- Fine Manipulation (Fingering) Frequently (34-66%)- Feeling Constantly (67-100%)- Foot Use Rarely (Less than 2%)- Vision - Far Constantly (67-100%)- Vision - Near Constantly (67-100%)- Talking Constantly (67-100%)- Hearing Constantly (67-100%)
** Remote Type
** Onsite
* * Work Location
** 151 Everett Avenue
** Scheduled Weekly Hours
** 40
* * Employee Type
** Regular
* * Work Shift
** Day (United States of America)
** Pay Range**$19.42 - $27.74/Hourly
** Grade
* * 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay…