Senior Operations Leader

About Wonder

Everything’s on the menu ept compromise.

We’re a fast‑growing food‑tech company that brings award‑winning restaurant partners—including Bobby Flay, José Andrés and Marcus Samuelsson—into one seamless ordering platform. Customers can mix and match dishes from multiple brands, place a single order, and have it delivered quickly and for free, while our brick‑and‑mortar locations keep a high‑volume kitchen ready to serve any cuisine on demand.

We’re looking for a Senior Operations Leader to manage a shared kitchen that supports multiple brands and delivery channels. If you thrive in an environment that blends food service, logistics and technology and can own a local P&L like a General Manager, we want to hear from you.

As a Senior Operations Leader, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes far beyond food service. You will lead a multifunctional team, manage cross‑brand collaboration in a single facility, and own the local P&L.

• Lead day‑to‑day operations across kitchen, service and fulfillment (dine‑in, pickup, delivery).
• Optimize labor deployment, throughput and service execution to meet evolving business needs.
• Ensure strict adherence to labor, food safety, team member safety and compliance standards.
• Monitor inventory accuracy, waste reduction and product shelf‑life adherence.
• Maintain high operational readiness by forecasting demand, resolving obstacles and adjusting workflows in real time.
• Monitor customer feedback and operational trends to make data‑informed decisions that drive service excellence.
• Set and drive key operational KPIs, ensuring alignment across internal and external contributors.

• Hire, onboard, coach, schedule and develop a high‑performing team of hourly employees and shift leaders.
• Lead a blended on‑site workforce of internal employees and external partners (contracted or brand‑affiliated staff).
• Create a collaborative, on‑brand environment where Wonder and third‑party teams operate seamlessly under one roof.
• Address performance issues respectfully and quickly using coaching and performance tools.
• Ensure compliance with state and federal labor laws.

• Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs and operational margin.
• Establish and track KPIs related to guest experience, order accuracy, throughput and financial performance.
• Partner cross‑functionally (with finance, culinary, procurement, logistics, etc.) to identify cost‑saving and revenue‑driving opportunities.
• Build action plans around local performance insights, customer feedback and operational trends.

• Own and drive company talent pipelines with a strong focus on succession building and readiness.
• Select, develop and deploy certified trainers to support new store openings and consistent onboarding of new hires.
• Mentor managers‑in‑training, preparing them for potential transfers or leadership roles at other locations.
• Serve as a hands‑on role model leader, modeling company values and reinforcing performance standards that promote personal and professional growth.
• Anticipate future business needs and strategically align staffing, scheduling and development efforts to ensure the organization is prepared for growth.
• Share feedback, pilot new initiatives and champion best practices for company‑wide rollout.

• Serve as the on‑site point of contact for brand partners, vendors and contracted operators.
• Nurture relationships with local stakeholders to foster trust, partnership and operational consistency.
• Ensure that each brand operating in the kitchen adheres to Wonder’s service and food quality standards.
• Represent Wonder in local community and business interactions, helping to grow our reputation and customer base.

• Business operator with at least 3 years of experience leading high‑volume, complex operations in logistics, retail, hospitality, food or e‑commerce.
• Experience in fast‑growing, operationally complex…