Emerging Store Manager

Join to apply for the Emerging Store Manager role at Walgreens
.

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

• Supports Store Manager with overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap.
• Assumes responsibilities of all store activities in the absence of the Store Manager.
• Ensures proper merchandising, protection of store assets, and improves store sales and profitability.
• Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing.

• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front‑end and pharmacy.
• Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.
• Accountable for improving overall customer service metrics.

• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing/shifting, approving time records, time off, and managing scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to drive the future of the Walgreens store; identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.
• Supports Store Manager in leveraging data, analysis, and team member input to make fact‑based decisions, follow‑up, and monitor impact.
• Supervises the control of the store cash management including register counts, withdrawals from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.
• Supervises front‑end and pharmacy inventory, completing resets/revisions and price changes; analyzes inventory trends to create corrective action plans; trains/coaches team members to follow inventory SOP.
• Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
• Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.
• Ensures team members have a working knowledge of all computer and technology systems and software.
• Provides for the safety and well‑being of team members; effectively utilizes the Security Operations Center.
• Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any applicable laws and regulations.
• Completes special assignments and other tasks as assigned.

• Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
• Uses operating statements, KPIs, and other relevant tools to engage the team; drives solutions and actions for store improvement.
• Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.

• Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development.
• Responsible for team member discipline, coaching meetings, and making recommendations regarding team member performance management, including discipline and termination when appropriate.
• Manages team member performance by assigning responsibilities, developing performance plans, setting goals and…