Retail Store Manager

Position: RETAIL STORE MANAGER
Who We Are Do you want the chance to build a career in retail? At Forever

RED Communications LTD we are a partner of Vodafone Three and we are an independent franchise that provide you with the opportunity to develop and contribute to a growing local business. At our Boston store you will be responsible for a team of around 6 colleagues and you will work closely with your area operations manager and work as a team with other Retail store manager in the business.

Partnering with Vodafone Three we’re here to help build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

Working with Vodafone Three we’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why Forever

RED Communications and Vodafone Three? Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities. Join our retail teams to be the friendly face our customers see as they walk into one of our stores.

Where it’s our job to connect with our customers, helping them to get the most out of their technology, whilst providing an outstanding and memorable experience. What you’ll do You will lead, motivate, coach and develop the store team to deliver an exceptional customer experience and exceed store performance targets. You will approach every interaction with customers as an opportunity to increase revenue and customer experience, whilst using solution based selling and offering products and services that meet the customers needs.

Working with the support of your Area Operations Manager you will leader of the Store and staff, managing operational decisions. Motivating the team and be involved with coaching, developing and supporting the team Maintain store performance and operations, monitoring, analysing and reporting on the performance Training on new services and refresher training of relevant and required topics Accountable for ensuring the store acts within the guidelines of the FCA Expert in systems, products and systems, particularly with new product launches Engage with the community (I.e

shopping centre, job centre) etc. Bring the customer experience into the fore front of every decision, acting as a role model to deliver brilliant customer experience Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision Who you are Demonstrated experience in retail management, including overseeing store operations and driving performance to achieve targets Proven ability to recruit, train, and develop team members, delivering effective coaching and performance management to maximise team potential and maintain high standards of customer service Track record of monitoring, analysing, and reporting on store performance to inform on improvements Knowledge of Vodafone’s products and services, as well as a strong understanding of competitor offerings within the telecoms sector is highly desirable Experience providing exceptional customer service, ensuring all interactions are aligned with company values and customer needs Worried that you don’t meet all the desired criteria…