Supervisor, Retail, Retail & Store Manager

Supervisor - Chelmsford (16 hours)

Rituals UK & Ireland (B Corp™)

Ready to be the face of our brand and engage with customers from the moment they set foot in the shop? Join our shop team, where every interaction is a chance to spread joy and beauty, creating unforgettable experiences for every customer.

As a Rituals Expert, you’re part of our in‑store management team. You are a master of the Rituals feel‑good experience with product expertise to match. You are a true brand ambassador, listening to our customers’ needs and, at the same time, a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll work alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.

• Collaborate with Store Manager, Assistant Store Manager and Rituals Advisors to achieve personal and store objectives.
• Interact directly with customers to ensure an optimal shopping experience.
• Mentor and support Rituals Advisors.
• Act as a brand ambassador, listening to customer needs and sharing excitement about Rituals.

• Prior experience as a supervisor or team leader within retail or hospitality.
• Strong motivation to reach performance targets.
• Customer‑service mentality and team‑player work ethic.
• Decision‑making and problem‑solving skills.
• Eye for detail, organized and structured.

• Training and development opportunities
• Competitive bonus scheme
• Rituals employee discount
• Quarterly product allowance
• Numerous wellbeing initiatives and EAP
• Company & Team Events

Mid‑Senior level

Part‑time

Cosmetics

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