Customer Activity Assistant; Outdoor Instructor

Overview

Customer Activity Assistant (Outdoor Instructor) –

Hours:

Minimum 16 hours per 4 weeks - part time/weekend and holiday availability essential

Contract:

Fixed Term
Pay:
Up to £12.60 per hour
Holiday: 28 days per annum, calculated pro-rata.

We’re the UK’s #1 outdoor adventure company offering outdoor activities across multiple locations in the UK, and we’re looking for enthusiastic individuals with a good head for heights to join our tribe.

At Go Ape you’ll work amongst some really great teams in a rewarding role, where you’ll learn a whole bunch of enhanced skills including; customer service, taking and giving instruction, following procedures, teamwork, risk assessments and reporting, communication, confidence, independence and more!

What you’ll be doing:

• Welcoming customers and providing customer WOW whilst you prepare them to take part in their activity; fitting, removing and inspecting harnesses and protective equipment
• Instructing and briefing customers on safety procedures and the safe way of experiencing activities - evaluating participant competence and safety at all times
• Delivering the adventure, ensuring an amazing customer experience
• Hosting schools and education groups, helping children to take on new adventures and overcome their fears
• Monitoring and patrolling the course; ensuring all participants are safely conducting themselves and assisting where necessary
• Carrying out emergency drills in accordance with company directives and training
• Ensuring all landing sites are maintained to the correct standard
• Carrying out course checks and recording/reporting findings
• Caring for equipment and facilities
• Helping with any local marketing opportunities as required

• A ‘customer comes first’ attitude with drive and enthusiasm to achieve customer WOW!
• A cheerful disposition, even when under pressure with excellent interpersonal and communication skills
• To be an enthusiastic team player but able to work under own initiative without supervision
• A High standard of personal hygiene and appearance
• Safety conscious frame of mind with a respect and understanding of Health and Safety
• To be able to demonstrate attention to detail and ability to diligently follow procedures
• To like working outdoors and have a good head for heights
• To be able to get to site - which may mean having your own transport as some of our sites are remote without public transport links
• Able to perform physical duties (with reasonable adjustments where required)

• 28 days’ holiday (pro rata)
• Flexible working hours
• Expeditions & Naturally Powered Days - subsidised adventure trips such as caving, hiking, cycling, kayaking and climbing
• Employer pension contribution matched to 3%
• Retail and Leisure Discounts
• Wellbeing initiatives and support
• Give As You Earn – charity donations direct from your salary
• Volunteering Days – paid time off to volunteer on local social and environmental projects
• Free Go Ape for immediate family or 20% off

Go Ape is Employee Owned meaning every Go Ape employee is a co-owner of the business. Our elected Employee Council empower your voice, opinions and ideas to be heard giving everyone a say in helping to shape the business. We know our teams have a real passion for the company and its values and this is rewarded with the potential of tax-free bonuses for everyone.

At Go Ape we are committed to our 'Working together to Safeguard Children' obligation for safeguarding and in this role you will be working in a position of trust. We’re an equal opportunities employer and we encourage applications from all sections of the community and we provide Diversity and Inclusion training for every employee.

We’re Disability Confident Committed which means we give opportunities to disabled applicants and provide an environment in which everyone can thrive.