Senior Claims Account Manager

We are looking to recruit an experienced Claims Specialist for this established MGA

Responsibilities include:

Case Management:
Efficiently handle a designated caseload of insurance claims (property, liability,

PI/D&O) from first notification through to closure.

• Review and assess each insurance claim in-line with client philosophies with a focus on more complex

claims.

• Liaise and assist brokers and insurers throughout the claims process, offering guidance and support.

• Collaborate with Underwriters on coverage issues, renewals and claims queries.

• Assess claims validity and coverage in accordance with policy terms.

• Maintain accurate records and update claims management systems.

• Provide regular updates to stakeholders and escalate complex cases when necessary.

• Ensure claims are processed in a timely manner in accordance with KPI's

• Provide comprehensive verbal and written advice on all aspects of Policy Wording in relation to cover

and claims.

• Provide advice to policy holders on their claims and the best method of settlement where appropriate

• Obtain relevant documentation for the assessment of the claim including photographs, third party

reports, receipts/proof of purchase etc.

• Ensure all recovery aspects of claims are monitored and amounts due are obtained where necessary

• Highlight potentially fraudulent claims to the Claims Supervisor and third parties as appropriate

• Liaise with policyholders, clients, insurers, loss adjusters and other relevant parties to ensure good

relationships are maintained.

• Settling claims and advising policyholders of the outcome.

• Ensure company records are maintained (using Pro-Claim or other IT platform as provided) on all claims.

• Ensure system Tasks are completed in a timely manner.

• Ensure Compliance with FCA regulations and internal policies.

• Support the Claims Manager with reporting and analysis.

• Work proactively within a team, share knowledge, and contribute to continuous process improvement

initiatives.

• Undertaking any other related duties as may be reasonably required.

This position offers a reflective salary and benefits package.

Hybrid working

Genuine career opportunities

If you feel you have the relevant experience within the Claims environment then please submit your CV for consideration.

• The Recruiter Insurance Specialists are acting as a Recruitment Agency