Senior Claims Handler - Casualty

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together.

Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Our Gallagher Specialty Casualty & Property Claims team are seeking a dynamic and experienced Senior Claims Handler to join our established team.

Our Casualty & Property Claims team is based in Chelmsford, Essex, however, this will be a hybrid role (3+ days/week in the office) including at least one day per week in our London office.

Working directly with our Clients and Brokers you will be responsible for delivering a high quality, professional advice service to your clients concerning any claims issues. You will be handling claims from beginning through to conclusion, focusing on making a difference in the outcome of a claim and ensuring we continually meet and exceed our client’s expectations.

Our team is composed of strong, like-minded professionals who are deeply engaged and committed to delivering exceptional service. We pride ourselves on being focused and driven, always striving to exceed expectations and achieve the best possible outcomes for our clients. Each member of our team brings a high level of expertise and dedication, ensuring that we maintain the highest standards of quality in everything we do.

We foster a collaborative and supportive environment where every team member is encouraged to grow and develop their skills. With great progression opportunities available, we are committed to helping our team members advance their careers and achieve their professional goals.

We believe in investing in our people and providing opportunities for career advancement. Our team members have access to a range of professional development resources and are encouraged to pursue their career aspirations. We recognise and reward hard work and dedication, offering clear pathways for progression within the company.

If you are a dedicated professional with a passion for claims handling and a commitment to excellence, we would love to hear from you!

• Advise and update your clients about relevant events and discussions during their claim. Ensure complete customer satisfaction during what can be a stressful time.
• Regularly assess the status of claims with clients, insurers, and/or their advisors/solicitors, including updating and informing them of any additional information acquired during the claims process.
• Offer appropriate technical advice to clients throughout the duration of the claim.
• Encourage, show compassion, and effectively balance your client’s expectations.
• Ensure your market, insurance, legislation, and other technical knowledge is developed and maintained.
• Run claims efficiently and keep the system updated with all relevant information.
• Ensure that claims statistics are accurate and produced in accordance to SLAs.

• Previous experience handling Casualty Claims within the London Market.
• Cert CII/ Dip CII (Chartered Insurance Institute) qualification desirable and educated to GCSE standard or equivalent.
• Previous experience within the insurance industry and expert claims handling focus within Casualty.
• Strong client service drive along with forward planning and analytical skills.
• Exceptional communications skills, task focused, and keen to develop your career.
• Able to spot potential risks and seek advice when required; by applying due diligence and adhering to company processes.
• Eligible to work in the UK.

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