Claims Adjuster

Claims Adjuster at AXA XL

Chelmsford, England, United Kingdom

Claims Adjuster handling claims from first advice to settlement, the role involves a portfolio of claims for the following classes of business:

• Directors & Officers
• Employers Liability
• Professional Indemnity
• Cyber

You will report to Claims Team Lead.

• Deal with First Notice of Loss ("FNOL") and open claim files.
• Consider facts, issues and next steps in FNOL and identify further issues requiring clarification/investigation.
• Consider coverage and policy response.
• Identify matters that require referral to external legal panel or other service providers.
• Oversee the appropriate direction of the claim and the overall strategy to ensure that the best possible resolution is achieved.
• Review and process claim payments within authority level.
• Deliver a prompt claims service to brokers and clients.
• Assist underwriters with claims summaries for renewals.
• Ensure all communications are dealt with appropriately and in a timely fashion.
• Ensure reserves are set and monitored in line with the reserving philosophy.
• Ensure all internal and external SLAs are met.
• Ensure customers are treated fairly at all times.

• Works well within a team.
• Good communication skills.
• Interpersonal skills.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. We are an Equal Opportunity Employer.

Inclusion:
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe; robust support for Flexible Working Arrangements; enhanced family‑friendly leave benefits; named to the Diversity Best Practices Index; signatory to the UK Women in Finance Charter.

Total Rewards:
Competitively compensated with comprehensive health, wellbeing, lifestyle and financial security benefits.

Sustainability:
Our 2023‑26 strategy "Roots of resilience" focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices.

Learn more at

Learn more about sustainability at