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HelpDesk/Support Technical Support IT Support

1st Line Software Support Analyst - Multichannel

Job in Chelmsford, Essex County, CM1, England, UK
Listing for: ParentPay
Full Time position
Listed on 2026-01-29
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
A software support company in Chelmsford is seeking a 1st Line Software Support analyst to provide first contact support for customers' software inquiries. The ideal candidate will possess excellent communication skills, have a customer-focused approach, and be able to handle multiple communication channels effectively. Responsibilities include managing customer expectations and ensuring timely problem resolution while working closely with the 2nd Line teams.

This role offers an opportunity to develop skills in a supportive environment.
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