ANPR Tech Support Engineer

Responsibilities

• Remote setup and commissioning of ANPR and CCTV enforcement cameras.
• Build, test & commission enforcement equipment (camera-based technology).
• Remote monitoring of cameras through dashboards/alerts to track availability, image quality, capture rates through proactive trend analysis.
• Fault diagnosis and maintenance of ANPR and CCTV through triage tickets on the company's ticketing system and offline report.
• Remediation through guiding onsite engineers via call/video, create work orders, verify fixes, update knowledge base.
• Provide clear updates to clients and internal teams; elevate risks and recurring problems.
• Management of stock, receipting of spares returns, processing of Supplier RMAs, carrying out stock checks and ensuring that the department is well equipped to meet operational demands.
• On a Saturday cover for the Tech Support Team and help diagnose and resolve software and hardware issues on cameras and kiosks in line with our SLA's and contractual obligations.
• Work as a dedicated ANPR Tech Support Engineer, with enthusiasm and motivation to pursue a career within the IT sector.

• Willingness to develop themselves in a role where career progression is clear and defined.
• This role is ideal for someone who has worked with ANPR Technology previously, or someone with knowledge of CCTV Cameras and systems.
• You must be willing to learn about ANPR technology if you haven't used it before.
• We’ll supply expert training on our systems, as long as you have some existing technical knowledge or understanding.
• We're looking for initiative and evidence that you can work well as part of a team; your drive to solve problems and meet new challenges will really count.
• Willingness to learn.
• Analytical and problem-solving skills.
• Deliver consistently high-quality work within time constraints to meet our business needs.
• Ability to work with minimal supervision, efficiently schedule and manage your own time and the time of others.
• A keen interest in Technology and a strong desire to have a successful career in Technology and networking environments is desirable.
• Good verbal and listening communications skills.
• Effective time management and organisational skills.
• Excellent customer service skills.
• Strong accuracy and attention to detail.
• Have a process‑oriented logical and practical approach to your work.

Horizon Parking Ltd is a car park management company, providing our various services nationwide. We strongly believe that our colleagues are our best asset, they are at the heart of everything we do and as such we aspire to be an Employer of Choice. With our core values built around our beliefs such as having pride in everything we do, aspiring to make a difference, operating with honesty and integrity, and growth through people, innovation, and ideas, we believe we offer a fantastic opportunity to join a growing and forward‑thinking company that really cares about you.

• £28,000 per annum - Annual Bonus Scheme.
• Penfold Pension.
• Statutory Sick Pay.
• 23 days holiday plus bank holidays.
• Additional 1 day's holiday for your birthday week.
• Health care cash back scheme.
• Mental Health and Well Being Programmes (EAP).
• Employee discount scheme.
• Cycle to Work scheme.
• Enhanced paternity leave.
• Employee of the Month Awards.
• Yammer monthly lottery.
• Regular ad‑hoc monetary recognition.