Senior Credit Controller

Primary Details

Time Type:
Full time
Worker Type:
Employee
To act as a bridge between the transactional activities of the offshore processing teams and the Underwriters, Underwriting Assistants, Clients and Brokers who rely on those transactional services; across both Insurance Administration and Credit Control activities. To be responsible for developing and maintaining relationships with one or more Client/Broker organizations ensuring that all operational issues are resolved in an efficient and effective manner.

To resolve complex queries that cannot be completed by our offshore team. To continuously grow the capability of our offshore team through general support and additional training / refreshers where required.

Chelmsford/Hybrid

As a Senior Credit Controller, you will ensure prompt collection and reconciliation of premiums, minimisation of bad debts and maximisation of cash flow. Provide experience and support to the management team by ensuring daily and monthly targets are met with problems identified and overcome. To be responsible for developing and maintaining relationships with one or more Client/Broker organisations ensuring that all operational issues are resolved in an efficient and effective manner.

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? A part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

• Be aware of the annual business plan for the Underwriting Division your role supports.

• Understanding and incorporating the strategies for achieving individual or work unit objectives.

• Take full ownership of the Broker Accounts. Review all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared at the earliest opportunity. Ensuring all debt is received on the due date and all avenues are explored to collect overdue debt.

• Review Broker statements, ensuring that any unreconciled premiums are completed.

• Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.

• Develop, maintain and enhance process documentation and user guides following the Document Standards templates.

• Analyze all processes related data, highlighting areas of concerns and propose working solutions where applicable.

• Resolve queries and issues that are raised by our internal and external clients as well as our extended team in the GSSC within required time frames.

• Perform any transactional activities that the extended team are responsible for, as and when required as part of the Business Continuity process.

• Ensure quality and timely data capture across all processes is accurate enabling effective MI.

• Relationship management experience, establishing and maintaining strong business relationships.

• Experience working within a credit control function.

• Customer service experience with good communications, negotiation and influencing skills.

• Intermediate level use of MS office applications, Word, Excel, PowerPoint.

• Good understanding and ability to analyse detailed reports.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from

As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working - balancing work and life is important so our flexible working opportunities are open…