Relationship Director | S3 | Corporate Clients

Overview

Relationship Director | S3 | Corporate Clients | Chelmsford | United Kingdom

IT STARTS HERE

Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to help more people and businesses prosper. We embrace a strong risk culture and all our professionals are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Corporate Clients are looking for a Relationship Director based out of Chelmsford
.

As a Relationship Director, you will manage a portfolio of corporate clients, meet financial expectations and ensure clients receive a great experience, including timely intervention when required. You will also be responsible for driving primacy, growing the portfolio and meeting governance requirements such as credit stewardship and financial crime.

We’re shaping the way we work through innovation, technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Driving a proactive and collaborative environment across Corporate & Commercial Banking (CCB).
• Providing your clients with an experience that is second to none.
• Creating and delivering a growth strategy including relationships with clients, prospects, and professionals.
• Deliver against agreed OKRs and KPIs, including Net Promoter Score (NPS) through internal and external sources.
• Driving high levels of client insight and creating advocates of the Corporate Bank through your portfolio and wider network.
• Coach Relationship Manager(s) to improve their skills and knowledge.

Our people are our greatest strength. We enable teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience of developing and driving a business development strategy to deliver the Corporate Bank’s ambitious growth through existing client network and intermediaries. (Required)
• High level of credit underwriting and financial crime risk skills. (Required)
• Proven record of providing high quality client experience. (Required)
• Proven experience of corporate businesses. (Required)
• Proven knowledge of risks and mitigations. (Required)
• Excellent presentation, negotiation, analytical, and report-writing skills. (Required)

• Degree-level education (or equivalent experience) in a relevant field such as Business, Finance, Economics, or Accounting. — (Preferred)
• Relevant professional banking or finance qualification, such as the Chartered Banker Diploma, ACIB, CFA, or ACCA (or working towards). — (Preferred)
• Advanced credit and risk analysis training or certification demonstrating sound commercial lending and portfolio management skills. — (Preferred)
• Ongoing commitment to professional development, including regulatory awareness and leadership capability, aligned with Santander’s standards for continuous learning. — (Required)

• Fluent English (spoken and written) — (Required)
• Additional European language skills (e.g. Spanish or Portuguese) — (Preferred)

• Advanced credit and financial analysis — ability to assess risk, structure complex lending solutions, and prepare high-quality credit submissions. (Required)
• Strong commercial acumen — deep understanding of corporate banking products, markets, and the wider economic environment. (Required)
• Digital proficiency — confident use of CRM and workflow tools such as Salesforce, nCino, and Office 365 to manage client portfolios and ensure data accuracy.…