Property Claims Handler

Introduction

Gallagher isn't just a company; it's a global community driven by shared values and an unyielding commitment to excellence. With over 52,000 passionate professionals, we are the architects of the future, designing customized solutions to protect businesses and fuel their extraordinary growth. As a member of our team, you'll experience empowerment, creativity, and the exhilarating journey of making a real difference in the lives of our clients.

Join us and become part of a story that transforms aspirations into reality.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking a dedicated and experienced Claims Handler to manage a caseload of Social Housing Property claims. The ideal candidate will have some experience dealing with Property Claims and preferably some experience with Social Housing Claims. This role requires strong stakeholder and relationship management skills, the ability to handle complaints and vulnerable customers, and excellent organizational and communication skills.

Responsibilities:

• Claims Management - Handle a caseload of Social Housing Property claims from inception to resolution, ensuring timely and accurate processing.
• Stakeholder Engagement - Manage relationships with various stakeholders including brokers, managing agents, and other parties with differing needs and requirements.
• Customer Service - Address complaints and support vulnerable customers with empathy and professionalism.
• Communication - Confidently handle inbound and outbound telephone calls, providing clear and concise information.
• Organization - Prioritize and manage your workload effectively in a fast-paced environment.
• Documentation - Maintain accurate records and documentation for all claims handled.
• System Use - Utilize Microsoft Office tools and claims handling systems efficiently.

Personal Attributes

• Empathetic and patient, especially when dealing with vulnerable customers.
• Proactive and able to work independently.
• Strong problem-solving skills and attention to detail.
• Adaptable and able to manage multiple tasks simultaneously.

• Experience dealing with Property Claims.
• Experience with Social Housing Claims is preferable.
• Strong stakeholder and relationship management skills.
• Ability to handle complaints and support vulnerable customers.
• Excellent organizational skills and the ability to prioritize tasks.
• Confidence in handling inbound and outbound telephone calls.
• Ability to thrive in a fast-paced environment.
• Good writing skills are essential.
• Proficiency in Microsoft Office tools and claims handling systems

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our…