Troubleshooter Technician; Lineman

purpose

the troubleshooter technician is responsible for identifying and performing preventative maintenance, service, troubleshooting and repairof the electric and communications systems that may be responsible for the interruption, inconvenience, loss of service, quality of service or may be ahazard to customers or the public and to assist in other phases of work acrossthe organization.

• efficient and effective response and repair of system-related issues.
• efficient and effective response and repair of electric and communication service to customers.
• perform maintenance work on the electric and communication system.
• install,repair, and maintain epb lighting system.
• efficient and effective connection of electric and communication service.
• perform field operations for the control of the electric and communications system.
• knowand follow all safety rules and procedures.
• accurately and promptly communicate actions taken to maintain proper records.
• communicate with customers and represent epb well in spoken words and actions.
• makegood decisions with little help from others (most of the work performed is performed independently.)
• work shifts during inclement weather and holidays, as well as overtime scheduled,system outages, and emergencies as requested by departmental management to meet customer needs.
• become proficient in installing, testing, troubleshooting, and repairing epbcommunication systems, including splicing fiber, repair, and replacement ofcat5, coax, and phone cables, troubleshooting, resetting and replacing set-topboxes, onts, and other physical devices.
• worka minimum of 70% of the call-ins and/or hold over overtime offered up to 16consecutive hours.

• ajourneyman lineman with 5 years of experience.
• practical knowledge of electronics, electricity, or related disciplines.
• excellent verbal communication, customer service, teamwork, and pc skills.
• experience working directly with customers to resolve equipment and circuit issues.

• avalid cdl class a or b without mechanical restrictions, a dot health card, andbe able to drive unrestricted on epb’s system. Must obtain a cdl class a withina year of employment.
• satisfactory complete a 90-day training program.
• abilityto use various test equipment and computer terminal or pc.
• abilityto read, analyze, and interpret general telecommunication information,technical procedures, and/or company practices.
• abilityto read and comprehend simple instructions, short correspondence, and memos.write simple correspondence and effectively present information in one-on-oneand small group situations with customers, clients, and other employees of the organization.
• abilityto add, subtract, multiply, and divide into all units of measure using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent anddraw and interpret bar graphs.
• abilityto successfully perform pole-top and aerial device rescue techniques/procedures from both a pole position and an aerial device used in daily work operations.
• proficient in computer skills; must be able to learn computer skills to be used daily with training, i.
  
  E. Laptop in the truck for cgi system—map reading, directional information, minimal typing.

• the physical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job.reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• while performing the duties of this job, the employee is regularly required to drive,to stand; walk; use hands to finger, handle, or feel; reach with hands andarms; climb poles with climbers, practice repetitive motions of wrist, hands,and/or fingers, climb or balance; stoop, kneel, crouch, or crawl; and talk orhear.
• routinely be required to handle primary voltages with proper protective equipment(12,000, 7200, 4160 volts), to switch voltages up to 161,000 volts and to work secondary voltages up to 600 volts with rubber gloves only.
• handand arm dexterity for using small tools for making repairs on communications related equipment and on…