Trades ​/ Skilled Labor Technician, Field​/Service Technician

Join to apply for the Technician role at Pet Safe Brands

At Invisible Fence® Brand we are passionate about the well‑being of pets today, just as we were when our founder created the world’s first dog fence. Our commitment to pioneering powerful, industry‑changing pet solutions remains strong and continues through initiatives like our Shelter to Forever Home Program.

Installs and services Invisible Fence® Brand pet solutions at customer homes using basic machinery, working with and training customers and pets, while following all company standards and procedures.

• Install Invisible Fence® Brand pet solutions each day.
• Setup, operate and maintain assigned installation equipment.
• Maintain company vehicles and equipment in good working order and cleanliness.
• Provide service for all Invisible Fence® Brand solutions.
• Effectively train pets to Invisible Fence® Brand solutions.
• Provide superior customer service by designing and confirming solution layouts with customers.
• Return calls to the office regarding any customer concerns immediately.
• Solicit and collect customer referrals and endorsement letters.
• Maintain customers’ homes by providing a clean and neat installation/service and always leave the home in a better condition.
• Consistently deliver friendly, positive, and professional service at all times, including travel times to jobs with professional driving habits.
• Offer and sell additional solutions to consumers.
• Maintain Ambassador status by actively generating referrals, leads, and appointments with every customer contact.
• Collect all necessary paperwork and submit to AM, GOM or AOM in a timely manner.
• Collect all payments by submitting to Field Service Specialist (FSS) or through Blue Rover before leaving the client’s home.
• Report all serial numbers of products used during visits to FSS prior to leaving the client’s home.
• Maintain proper inventory and stocking of products for service vehicles.
• Maintain proper documentation of all notes for customer visits and issues, including entering notes promptly when a job concludes.

• Other job duties as assigned.
• Follow Invisible Fence® Brand and PSB company policies, procedures, training manuals, safety rules, operating and maintenance instructions, procedure manuals, diagrams, schedule forms, instructions, and sales/service contracts.
• Exceed standard customer satisfaction levels by resolving issues, taking personal ownership, and creating win‑win solutions.
• Submit customer reports and notes to AM, GOM or AOM and submit SGLs, upsells, and Google Reviews.
• Report vehicle maintenance issues that may require additional maintenance to AM or GOM.
• Maintain a professional appearance and demeanor.
• Regular and predictable attendance is required.

Reports directly to the General Operations Manager or Area Operations Manager; works with customers, IFB FSS to schedule appointments, AMs and GOM/AOM. Consistently sets high standards with Branch associates to develop and enhance customer experience.

• High school diploma or equivalent.
• 1 Year of Customer Service Experience.
• Valid driver’s license, clear driving record, and driving skills.
• Outstanding verbal, written, and listening communication skills at all levels.
• Ability to perform well under pressure and time constraints, solve problems, interpret instructions, and communicate sales or training requirements accurately.
• Technical ability to use cellular phones and other electronic devices for training services and recording notes.
• Physical ability to sit, stand, walk, climb, balance, stoop, kneel, crouch, or crawl as required.
• Results‑oriented with a strong sense of ownership and high professionalism.
• Well groomed with a maintained professional appearance.
• Acceptance of exposure to varied weather conditions and risk of injury when working with pets (bites, scratches).

• Lift, carry, and hand‑movement: simple grasping, fine manipulation, use of machinery.
• Exposure to heat, cold, and outdoor settings for 5+ hours per day.

Must be available to service customers and take appointments between 8 a.m. and 6 p.m. Monday‑Saturday, with the last appointment starting at 6 p.m. on a rotating schedule. Requires availability to work 2–3 Saturdays per month (50% Saturday work). At least a 5‑day work week including weekends if the rotation falls on a weekend.

To learn more about Pet Safe Brands and Invisible Fence® Brand, please visit