Technician- Knoxville

Join to apply for the Technician
- Knoxville role at Pet Safe Brands

At Invisible Fence® Brand we are passionate about the well‑being of pets. We pioneer industry‑changing pet solutions and provide expert care from dealers and technicians.

Installs and services Invisible Fence® Brand Pet Solutions at customer homes using basic machinery, working with and training customers and pets, while following all company standards and procedures.

• Install invisible fence brand pet solutions each day.
• Setup, operate, and maintain all assigned installation equipment.
• Maintain in good working order and cleanliness of all company vehicles and equipment; report issues requiring additional maintenance to AM, GOM, or AOM.
• Provide service for all Invisible Fence® Brand solutions.
• Effectively train pets to Invisible Fence® Brand solutions.
• Provide superior customer service by helping design and confirm solution layouts with customers.
• Return calls to the office regarding any customer concerns immediately.
• Solicit and collect customer referrals and endorsement letters.
• Maintain customers’ homes by providing a clean and neat installation/service; always leave the customers’ home in a better condition.
• Consistently deliver friendly, positive, and professional service at all times, including travel times to jobs and professional driving habits.
• Offer and sell additional solutions to consumers.
• Maintain Ambassador status for Invisible Fence® Brand by actively generating referrals, leads, and appointments with every customer contact.
• Collect all necessary paperwork and submit to AM, GOM, or AOM in a timely manner.
• Collect all payments by submitting to Field Service Specialist (FSS) or through Blue Rover before leaving client’s home.
• Report all serial numbers of products used during visits to FSS prior to leaving client’s home.
• Maintain proper inventory and stocking of products for service vehicles.
• Report any issues to customer and AM, GOM, or AOM.
• Maintain proper documentation of all notes for customer visits and issues, including entering notes promptly when job concludes.

• Other job duties as assigned.
• Follow Invisible Fence® Brand and PSB company policies, procedures, training manuals, safety rules, operating and maintenance instructions, procedure manuals, diagrams, schedule forms, and sales/service contracts.
• Exceed standard customer satisfaction levels by resolving customer issues, taking personal ownership, creating win‑win solutions, promptly returning customer calls, following up on free battery plans, and delivering friendly professional service.
• Achieve annual certification for Perfect Start™ Plus pet training.
• Submit customer reports and notes to AM, GOM, or AOM and submit SGLs, upsells, and Google Reviews.
• Report any vehicle maintenance issues requiring additional maintenance to AM or GOM.
• Maintain professional appearance and demeanor.
• Regular and predictable attendance is required.

• Reports directly to the General Operations Manager or Area Operations Manager.
• Works with Customers, IFB FSS to schedule appointments, AMs, GOM/AOM.
• Consistently sets high standards with the Branch associates to develop and enhance customer experience.

• High school diploma or equivalent.
• 1 year of customer service experience.
• Valid driver’s license, clear driving record, and driving skills.
• Outstanding verbal, written, and listening communication skills.
• Ability to perform well under pressure and time constraints.
• Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form.
• Technical abilities necessary to use cellular phones and other electronic devices for training services and recording notes.
• Ability to sit, stand, and walk on a regular basis; occasional climbing, balancing, stooping, kneeling, crouching, or crawling required.
• Results oriented with a strong sense of ownership and high level of professionalism.
• Well groomed with continued professional appearance.
• Work environment may include exposure to outside weather, wet/humid conditions, extreme cold or heat.
• Time traveling in vehicle to customers’ homes and interacting with customers and pets with risk of injury (bites, scratches).

• Lift, carry.
• Hand movement: simple grasping, fine manipulation, use of machinery.
• Environment: exposure to heat, cold, and outdoor settings for 5+ hours per day.

• Must be available to service customers between 8 a.m.–6 p.m., Monday–Saturday, with last appointment availability at 6 p.m. on a rotating schedule, including weekends if your rotation falls on a weekend.
• Must be available to work 2–3 Saturdays per month (50% Saturdays per month).

• Entry level

• Full-time

• Engineering and Information Technology
• Consumer Services

Referrals increase your chances of interviewing at Pet Safe Brands by 2x.

To learn more about Pet Safe Brands and Invisible Fence® Brand, visit