Senior Account Executive

Overview

Position Summary A Senior Account Executive will have proven sales experience and results in generating revenue through the sale of tickets and related products. Your job will involve building and managing relationships with potential and existing customers, including individual fans, corporate clients, and season ticket holders. This position plays a critical role in fulfilling the Chattanooga FC’s purpose to build community through the world’s game.

You will be expected and empowered to facilitate the success of CFC football initiatives and events, advancing the sport and creating memorable experiences for players and fans alike.

• Ticket Sales:
  Actively sell season tickets, single-game tickets, group packages, and other ticketing products to meet or exceed revenue targets
• Relationship Management:
  Cultivate strong relationships with customers, provide exceptional customer service and address inquiries, concerns, and requests. Schedule regular face-to-face appointments on a consistent basis
• Prospecting:
  Identify and pursue new business opportunities by researching and targeting potential clients, including corporate sponsors, community organizations, and youth groups. Make outbound sales calls in addition to working events and games
• Account Management:
  Develop and maintain a portfolio of assigned accounts, ensuring regular communication and personalized service to enhance customer satisfaction and maximize retention
• Upselling and Cross-selling:
  Promote additional revenue streams by upselling premium seating, hospitality packages, merchandise, and other team-related offerings
• Promotional Events:
  Assist in the planning and execution of promotional events, such as fan appreciation nights, season ticket holder events, and networking functions to drive ticket sales and enhance fan engagement
• Reporting and Analysis:
  Utilize sales software and tools to track sales activity, generate reports, and analyze sales performance, providing insights and recommendations to optimize sales strategies
• Collaborative Efforts:
  Work closely with marketing, communications, and game operations teams to coordinate promotional campaigns, advertising initiatives, and game day experiences to drive ticket sales and attendance
• Industry Knowledge:
  Stay up to date with industry trends, competitor activities, and market conditions to identify opportunities and adapt sales strategies accordingly
• Sales Goals:
  Set, monitor, and report on weekly, monthly, and annual sales goals
• Assist with other duties needed to help drive the CFC Purpose, fulfill our Mission, foster our Vision

• Minimum 2 years of successful sales experience
• Bachelor's degree in a relevant field preferred
• Knowledge and experience with event management with a passion for the sports industry (preferred)
• Experience working with community events
• Previous experience speaking to small groups preferred
• Demonstrated ability to meet sales goals
• Possess a competitive nature and a contagious, positive attitude
• Strong time management and organizational skills
• Demonstrated proficiency with Google Suite
• CRM experience with either Hub Spot or Salesforce preferred
• Must be able to manage schedule to achieve daily and weekly goals for calls, appointments, and sales
• Must be open to learning throughout sales training process and be a coachable team member.
• Self-starter with the ability to adapt and multi-task
• Ability to foster strong relationships and build trust with others
• Capability to represent the Club with professionalism, respect, and accountability
• Excellent collaboration, communication and interpersonal skills for team information sharing
• Ability to analyze situations, identify challenges, and develop innovative solutions
• Capacity to adapt to changing priorities and challenges
• Commitment to continuous learning and skill development

• Possess and maintain a current and valid driver’s license

• Must have or be willing to complete Safe Sport training
• Maintain legally required employment eligibility

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