Sales Account Manager

Role Overview

The Account Manager, SMB is a quota carrying sales professional responsible for owning, retaining, and expanding a portfolio of existing small and lower/mid‑market customers. This role is designed to maximize customer lifetime value through proactive relationship management, solution expansion, and ongoing alignment with customer business needs.

This is not a lead qualification or BDR role. The Account Manager owns accounts end‑to‑end within the SMB segment and is accountable for revenue growth, retention, and customer satisfaction.

• Own a defined book of SMB customer accounts with full responsibility for revenue retention and expansion.
• Drive net revenue growth through renewals, upsells, cross‑sell of services or products, and solution expansion.
• Manage full sales cycles for SMB opportunities, from discovery through close.

• Serve as the primary point of contact for assigned customers.
• Proactively engage customers to understand their business, technology posture, and upcoming needs.
• Identify expansion opportunities aligned to Info Systems’ managed services, security, and partner solutions portfolio.
• Conduct regular account check‑ins and strategic conversations, not just transactional touch points.

• Partner closely with delivery, support, and engineering teams to ensure customer expectations are met.
• Own renewal motions and proactively manage churn risk.
• Ensure smooth handoffs between sales, onboarding, and ongoing service delivery.

• Maintain accurate pipeline and account data in CRM/Hub Spot.
• Forecast revenue within assigned accounts with a high degree of accuracy.
• Prioritize activity based on highest revenue and customer impact.

• Work closely with marketing on SMB‑focused campaigns and messaging.
• Provide feedback to leadership on customer trends, objections, and competitive insights.
• Participate in playbooks and best‑practice development as the Sales function matures.

• In the first six months, success is defined by:
• Consistent SMB organic revenue growth
• Improved renewal rates and customer retention
• Shortened deal cycles within the SMB segment
• Strong customer relationships and positive feedback
• Clean, predictable forecasting and pipeline hygiene

• Three to seven years of sales or account management experience, ideally in MSP, IT services, or B2B technology.
• Proven success owning and growing an existing book of business.
• Comfortable managing multiple accounts simultaneously with competing priorities.
• Strong consultative selling skills and business acumen.
• Ability to navigate technical conversations with support from engineering resources.
• High level of organization, follow‑through, and accountability.
• Builder mindset, comfortable helping shape a new function.
• Customer first orientation balanced with revenue accountability.
• Strong communicator who can build trust with customers and internal teams.
• Coachable, curious, and motivated by growth.
• Comfortable operating with autonomy and ownership.

Why This Role Matters

This role is a foundational part of Info Systems’ sales evolution. By moving SMB account ownership to Account Management, we are creating space for field sales to focus on mid‑market and enterprise while ensuring SMB customers receive focused, proactive, and high‑quality engagement.

This role is designed for someone who wants to grow with the organization and help define the future of SMB sales at Info Systems.

• Competitive salary and uncapped commission structure.
• Health, dental, and vision insurance.
• 401K with company match.
• Professional development opportunities.
• Collaborative and supportive work environment.

How to Apply:

Interested candidates should submit their resume to Linked In.

At Info Systems, we desire to be an employer of choice, and we highly value our company culture. We work to ensure new team members will feel comfortable inside our culture and will add to it in meaningful ways. For more context on who we are as a company and where we are headed, here are our full Mission/Vision/Values statements.