Assistant Store Manager

Assistant Store Manager - New Location!

Location:

Chattanooga, TN. Training will take place in Alexandria, VA. Please refer to the travel/training requirements section for location details.

We are one of the largest for-profit thrift operators in the United States, Canada and Australia. Our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse.

You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and the more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores at

• The opportunity to celebrate uniqueness.
• To work in a purpose-driven company with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

• Overall management and direction of the production process.
• Leadership of the team, in accordance with all policies, procedures, regulations and laws.
• Ensuring the store puts out the right items at the right price and at the right time through accurate pricing, shop-able racks, full merchandise utilization, seasonal backstock, efficient workflow and productive work pace.
• Quality control checking and side-by-side involvement in the work to observe, assess, coach, counsel performance and set the pace of work.
• Guided by the Savers vision and Core Values.

• Ensure store performance meets financial targets and key metrics.
• Continually monitor and set the pace of work.
• Understand company objectives, local market potential and analyze and act on key metrics.
• Inspect sales floor for shop-ability and ensure a positive customer/donor experience.
• Prioritize and direct team member activity.

• Lead, direct and supervise the work of supervisor(s) and production team members.
• Plan staffing needs and coordinate recruitment, selection and training.
• Regularly observe, assess, interact, coach and counsel supervisors and team members.
• Identify and develop high potential supervisors and team members through on-the-job, guided work.
• Maintain a respectful values-driven workplace.
• Use open communication tools and convert team member input into meaningful action.
• Fulfill manager on duty responsibilities and oversee the entire store as acting manager in-charge when assigned.

• Receive and respond to customer/donor questions, requests and complaints.
• Deliver a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer/donor service expectations to team members.
• Actively engage with the customer/donor by seeking first hand feedback to make improvements to all aspects of the shopping and donor experience.
• Implement the set-up of sales and marketing promotions & programs when required.
• Assist donors per Company standards.

• Manage item put out condition & volume, production margin, spread of put-out prices and seasonal back stock.
• Ensure all sellable items are available to the customer.
• Plan, schedule, assign and direct work of the team to achieve sales, service, production, labor efficiency and profit objectives.
• Manage production workflow efficiencies, standards and organization.
• Oversee quality control checks throughout all production stages.
• Lead the morning maintenance program to ensure sales floor is ready for business each morning.
• Partner with the Community Donation Manager/Retail Sales Manager to manage OSD flow and process.
• Ensure accuracy of daily stock-on-hand (SOH) and merchandise supply requirements.
• Ensure the Savers recycling program is fully leveraged to reduce landfill and allow…