Sales Associate

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

Hamilton Place

Express is seeking a Retail Sales Associate to join our team.

Key responsibilities include:

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing customer wait time.
• Positively resolve customer service-related issues as they arise, determine resolution or elevate to store management, and communicate all issues and resolutions.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent.
• Years of experience: 0-2 of relevant job experience – minimum 6 months.
• Proficiency with technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non‑business hours.
• Meets physical requirements.

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

PHOENIX offers a range of benefits to protect full‑time associates’ health and long‑term financial security:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.

For part‑time associates, PHOENIX partners with LIG Solutions to help obtain individualized insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, and life insurance. Part‑time associates may also be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with company match. They also receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through You Decide.

Actual compensation offered depends on location, education, relevant skills, and experience of the candidate.

For more information about the California Consumer Privacy Act, . An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.

If you need an accommodation to search and apply for a job position due to a disability, please call and say ‘Associate Relations’ or send an e‑mail to A with the nature of your request and your contact information.

PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies unless a signed Master Service Agreement and approval from HR are in place. In the absence of such agreement, PHOENIX will not consider or approve payment to any third parties for hires made.