Retail Manager

Role Overview

Lead with purpose. Serve with heart. Elevate the experience.

Sodexo is seeking a dynamic and customer-focused Retail Manager 2 to join our team at Erlanger East Hospital
, a 90-bed facility located in one of Chattanooga’s most vibrant communities. Following a $50 million expansion, Erlanger East now offers striking architecture, modern amenities, and a comprehensive range of advanced medical services — including pulmonary, surgical, stroke, heart, cancer, and critical care. Known for its excellence in Women’s Health, the hospital continues to raise the bar in patient-centered care.

As Retail Manager 2, you will oversee daily operations of a small retail café, reporting directly to the General Manager. You’ll lead a team of approximately 15 employees and ensure exceptional service delivery, operational efficiency, and compliance with Sodexo standards. This role is ideal for a well-rounded manager with strong front-of-house experience, a passion for hospitality, and a commitment to patient and guest satisfaction.

• Manage daily operations of the retail café, including staffing, scheduling, and service delivery
• Supervise and develop a team of 15 employees, fostering a culture of accountability and excellence
• Ensure compliance with food safety, sanitation, and regulatory standards
• Monitor inventory, ordering, and vendor relationships to maintain cost control and product quality
• Collaborate with hospital leadership to align retail services with patient and visitor needs
• Support Sodexo’s AYR (At Your Request) room service model and contribute to a positive dining experience

Compensation is fair and equitable, partially determined by a candidate’s education level or years of relevant experience. Salary offers are based on a candidate’s specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• 2+ years of experience in retail or food service management, preferably in healthcare or hospitality
• Strong leadership and team development skills
• Front-of-house management experience required
• Excellent communication, organizational, and customer service skills
• Serv Safe® certification preferred
• Ability to work flexible hours as needed

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.

We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy s is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

If you need assistance with the application process, please complete this form.

Minimum Education Requirement - High School Diploma or GED or Equivalent
Minimum Management Experience - 1 year