Quality Assurance Manager II

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This range is provided by DHL Supply Chain. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70,000.00/yr - $/yr

The QA Manager II role has a national salary range of $70,000 - $115,000.

For roles within California the range is $70,304 - $115,000 and Washington is $80,169 - $115,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan and a generous PTO policy.

• Manage and coordinate all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across a single site. Confirm requests for quality support from the site and communicate policies and procedures. Proactive liaison with customer for quality assurance across site(s). Develop, manage, and oversee site quality resources. Support regional and sector QA and Regulatory Compliance initiatives, as required.
  
  Support validated processes as applicable for regulated hardware, equipment, and software system.
• Oversee the maintenance and continuous improvement of the overall quality system or a specific procedure, including management review, CAPA management, internal quality audits, quality self‑assessments, change control, document control, and developing and maintaining standard operating procedures / work instruction.
• Oversee regulatory licenses, permits, and registration processes.
• Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to cGxP, the contract (OSA, QAA/TA), and customer requirements as applicable, reporting the results to executive management.
• Ensure that systems and equipment are validated (if applicable) and change control processes maintain integrity.
• Lead key regulatory, customer, and 3rd‑party audit.
• Monitor the training and development of site associates to ensure compliance to processes and regulations.
• Manage Quality Technicians within the site, as applicable.
• Hire, train, and develop QA Supervisor, QA Specialist, QA Tech I, QA Tech II roles.
• Track and maintain quality assurance metrics for the organization.
• Act as primary customer contact for QA related issues/initiatives as needed.
• Develop, distribute and maintain regular management report.
• Lead and support cross‑functional continuous improvement projects / workshops.
• Ensure customer service and business standards requirements are met daily.
• Plan, conduct, and act upon inspection processes – Gemba;
  Standards Confirmation etc on a daily basis.

• Bachelor’s Degree or equivalent 4 years work experience.
• Certification related to quality control, preferred.
• 3+ years experience in a regulated environment OR ISO 9001 compliant or certified.
• 1+ years of supervisory or management experience.
• Manufacturing, Food, Life Sciences, or 3PL Industry experience.
• Participation in successful standards organization registration in a complex environment.
• Supervising or implementing quality control programs.
• Knowledge of regulations such as FDA, GxPs, ATF, DEA, etc.
• Administrator of training in compliance to regulated standards.
• Strong written and verbal communication.
• Data analysis experience.
• Training and facilitation skills.
• Self‑management.
• Project management.
• Presentation report creation.
• Solution execution.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holiday days.

Our Organization is an equal opportunity employer.

Mid‑Senior level

Full‑time

Quality Assurance and Supply Chain

Transportation, Logistics, Supply Chain and Storage, Warehousing

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave
• Disability insurance