Lead Registered Nurse Navigator Chattanooga

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Work Hours: Monday - Friday, 8:00 A.M.

- 4:30 P.M. (EST). Hours may vary due to work assignments or projects.

Work Location: 101

E. 11th Street

FLSA Status: Exempt

Department: MAYOR Community Health

CLASSIFICATION

SUMMARY:

Under direct supervision of the Director, Office of Community Health for Chattanooga, provides comprehensive coordination of care for patients and their families/caregivers, to eliminate barriers to timely care, facilitate flow/access through area system health care resources, facilitate interactions, increase patient compliance and satisfaction, maintain point of contact with providers and frequently serve as an initial first point of contact for patients and families.

SERIES LEVEL: This is a stand alone position.

• Provides oversight to services provided by registered nurse navigators and provides some patient nursing care for patients and/or patient populations.
• Performs nursing and community needs assessments and triage of patient care needs for new and ongoing patients.
• Oversees the planning, scheduling, and implementation of day-to-day clinical activities and procedures for navigated patients.
• Work with physicians delivering primary care to facilitate, coordinate and ensure patient access to needed healthcare services.
• Central point of contact for all navigated patients; including interaction with medical, nursing, ancillary services.
• Provides education to patients, families, and significant others; acts as an information resource to students, health care professionals, patients, and the public.
• Collect and report data from patients on barriers, health care, medications, prior treatments, etc.
• Track care completion and follow up.
• Monitor patient compliance with patient treatment plans.
• Assist patients with referrals to outside resources and care coordination as needed.
• Follows established policies, procedures, and objectives, continuous quality improvement objectives and safety, environmental, and/or infection control standards.
• Collaborates with medical providers, patient care staff and clinic/facility management in the planning and implementation of patient and staff education.
• Designs or participates in the creation of health education materials.
• Must meet regular attendance requirements.
• Must be able to maintain good interpersonal relationships with staff, co-workers, managers and citizens.
• Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
• Performs other duties as assigned.

DEPARTMENT SPECIFIC DUTIES (if any): N/A

• Bachelor or Masters’ degree in Nursing; at least 5 years of experience directly related to the duties and responsibilities specified, including some supervisory experience. State certification or licensure from a state participating in the multistate privilege to practice.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
• Will be required to submit immunization records for review for required vaccines (including COVID-19) and TB testing.
• Must pass a pre-employment criminal background check. A post-offer, pre-employment physical examination/medical history check may be a requirement for some positions. Must provide proof of varicella immunity or obtain varicella vaccination within 90 days of employment. Must maintain current certification and/or licensure status.
• May be required to complete department-specific professional development activities.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the facility/organization’s influenza, COVID-19, etc. vaccination requirement.
• Bilingual preferred (Spanish).

Must be Cardiopulmonary Resuscitation (CPR) certified

• Knowledge of supportive care principles and techniques for patients in community health settings.
• Knowledge of ethical principles and federal and state regulations governing the participation of human subjects in…