Director of Virtual Care

Overview

Job Summary: The Director of Virtual Care is an experienced and successful virtual/telemedicine professional who is highly organized, detail-oriented, analytical, proactive, and able to multi-task while leading a small team. They must possess a strong business and strategic thinking background as well as the ability to drive seamless execution across a large enterprise with diverse channels. They will also have an exceptionally strong presence, great communication and outstanding presentation skills.

Job Summary: The Director of VIrtual Care is an experienced and successful virtual/telemedicine professional who is highly organized, detailed-oriented, analytical, proactive, and able to multi-task while leading a small team. They must possess a strong business and strategic thinking background as well as the ability to drive seamless execution across a large enterprise with diverse channels. They will also have an exceptionally strong presence, great communication and outstanding presentation skills.

• Provides administrative oversight for the Telehealth Program. Manages the development, implementation, and administration of all technical operations, systems and infrastructure for the implementation and delivery of health-related services and information via telecommunications technologies. Works with internal and external contacts on behalf of the Telehealth Program.
• Plans, organizes, administers, reviews and evaluates the work of the Telehealth program to include but not limited to telemedicine, E-ICU and Hospital at Home.
• Supervises Tele Health staff and is responsible for their selection, training, professional development and work evaluation.
• Performs strategic planning of the Telehealth program.
• Develop organizational structure and implementation plan for the Telehealth program.
• Manages the development, implementation, and administration of all technical operations, systems and infrastructure for implementing and delivering health-related services and information via telecommunications technologies.
• Proactively monitors performance, analyzes and reports trends while recommending and implementing adjustments to business direction and strategy.
• Plan, develop, implement and sustain effective systems and programs that support Erlanger Health System's branding objectives. This will be accomplished in a manner that optimizes the development, motivation, and direction of all staff toward fulfilling the overall vision.

• It is expected that all duties and responsibilities of this position will be performed in a manner that reflects the beliefs of the Erlanger Health System.
• Strong emotional intelligence
• Excellent interpersonal skills
• The ability to engage, empower and elicit ideas and empower others
• Conflict management skills
• A leader with the vision who can strive for excellence and the development of a world-class organization

• Excellent strategic thinking and reasoning skills
• Excellent communication and presentation skills
• Ability to understand the telemedicine landscapes that have an affect on business
• Excellent communicator with strong interpersonal skills and abilities to represent Erlanger effectively
• Exemplifies Erlanger's core values and results focused, demonstrates collective impact and integrity

• Required: Bachelor’s Degree
• Preferred: Master’s Degree

• Three To Five Years Of Experience Leading Telemedicine/telehealth Functions
• Must be self-motivated and a team player
• Excellent Written, Verbal, And Interpersonal Skills Are Required.
• Must be able to forecast timelines, resources, and budgets, resolve bottlenecks and inform the VP of Patient Logistics and Medical Director.
• Exceptional process management and organization skills
• Proactive, innovative problem solver.

Provides strong leadership and direction in establishing a regional telemedicine service that meets or exceeds national quality standards. Ensures compliance with hospital, DNV, and other regulatory authorities.

In collaboration with system leadership, will assist in…