Service Manager

Service Manager – Mission Rock Residential, LLC

Job Type: Full‑time

Location:

Five Points Northshore

As the Service Manager, you will lead the Service team and ensure the property remains in tip‑top condition through a passion for quality physical appearance and proactive maintenance and repairs. You'll also lead and mentor a crew of skilled technicians, solve maintenance challenges, and ensure everything runs smoothly while communicating effectively.

• Oversee daily maintenance operations and collaborate with Property Managers on property needs and escalations.
• Work closely with Regional Service Managers on larger capital projects and value‑add execution.
• Preserve and maintain the property's HVAC, electrical, plumbing, carpentry, drywall, appliances, exterior structures, swimming pools and snow removal.
• Ensure apartment homes and turn‑over align with Mission Rock standards.
• Lead the Service team to prioritize timely, high‑quality response and completion of work orders.
• Partner with Property Manager to support operational goals and performance.
• Manage purchase orders to meet budget goals.
• Maintain a clean, polished curb appeal and general cleanliness.
• Develop the team—including technicians, groundskeepers, housekeepers.
• Plan and prepare work schedules, delegating workloads and monitoring workflow.
• Communicate effectively (emails, calls, texts, in‑person) adhering to the MRR T.R.U.S.T. framework.

• Strong customer service and communication skills.
• Proven ability to lead and develop a team.
• Strong organizational and time‑management skills.
• Enthusiasm to collaborate and engage with others.
• Desire to improve the lives of those around you.
• Cost savings acumen.
• HVAC certification (required).
• CPO Certification (required).
• 3‑5 years of multi‑family or similar industry maintenance experience.
• Adherence to Fair Housing best practices.
• Ability to perform general/routine inspections and identify issues.
• “Can do” mentality for implementing efficient solutions.
• Valid driver's license with reliable transportation.
• Basic computer skills, Microsoft Suite familiarity.
• Candidate must bring own set of tools.

Salary: $28.00 – $32.00 per hour

Benefits include:

• Career advancement and learning opportunities
• Bonus opportunity
• 13 paid holidays, plus Personal Wellness Day & Volunteer Day
• Accrued sick time; 10 vacation days first year, up to 15 in second year*
• Housing discount opportunity
• 401(k) with company match
• Medical, dental, vision insurance
• Short‑term & long‑term disability plans
• Company‑paid life insurance
• Health savings account with employer contribution
• Flexible spending account
• Voluntary benefits
• Employee Assistance Program (EAP)

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Other