Project Manager, IT Project Manager, Program ​/ Project Manager

We are looking for a Project Manager to lead and coordinate projects across our Creative and Web team, within our Agency. This role is responsible for ensuring work is scoped correctly, resourced appropriately, and delivered on time and on budget. You will serve as a key connector between clients, internal teams, and partners, helping keep projects organized, predictable, and moving forward.

This role works in close partnership with the Creative & Web Director, supporting project planning, resourcing, and delivery across the team. You will help translate strategic direction into executable plans while providing visibility into timelines, capacity, and project health.

• Lead projects end-to-end for the Creative and Web team, from contract through delivery
• Partner closely with the Creative & Web Director to plan projects, allocate resources, and manage team capacity
• Support the Creative & Web Director with visibility into project health, timelines, and risks
• Manage client communications related to project timelines, milestones, and deliverables
• Assist in scoping work, including timelines, resourcing, and level-of-effort estimates
• Create clear internal project briefs to guide project kickoffs and align the internal team on scope, goals, timelines, and responsibilities
• Own and maintain all projects in Zoho Projects, ensuring accurate tracking and visibility
• Manage day-to-day task prioritization across active projects
• Support capacity planning by identifying resource constraints and helping adjust schedules as needed
• Manage and prioritize web maintenance ticket traffic
• Help lead internal project status meetings and standups
• Triage new work and translate contracts into actionable project plans
• Develop a strong understanding of internal processes, workflows, and quality standards
• Participate in website projects, including content migration coordination and quality assurance testing
• Assign work based on team roles, availability, and skill sets
• Monitor timelines, scope, and budgets to ensure successful delivery
• Identify project risks early and help develop mitigation plans
• Support vendor and partner coordination for overflow or specialized work
• Contribute to ongoing improvements in project management processes and tools

• 2 to 4 years of project management experience, preferably in a digital agency, creative studio, or web-focused environment
• Experience managing multiple concurrent projects with competing priorities
• Strong communication skills and comfort working directly with clients
• Ability to bring structure and clarity to complex or ambiguous work
• Experience working with cross-functional teams, including designers and developers
• Familiarity with project management tools; experience with Zoho Projects is a plus
• Strong organizational skills and attention to detail
• A proactive mindset with a focus on problem‑solving and continuous improvement

• The Creative & Web Director has clear visibility into project timelines, capacity, and risks
• Projects are clearly scoped, well-organized, and delivered on time
• Team members have clarity around priorities and expectations
• Clients feel informed, supported, and confident in project progress
• Risks and issues are identified early and addressed proactively

This role is a key partner to the Creative & Web Director and plays a critical part in helping the team do their best work. By bringing structure, clarity, and thoughtful coordination to every project, the Project Manager helps protect quality, timelines, and team capacity while supporting the broader strategic goals of the team.