Tier I Help Desk Support Technician

Description

Robert Half is seeking a dependable and customer-focused Tier I Help Desk Support Technician for a contract opportunity in Chattanooga, TN. This role is ideal for someone who enjoys solving technical problems, thrives in a team environment, and can remain calm and professional while supporting end users in a fast-paced setting. The Tier I Help Desk Technician will provide front-line technical support to internal employees via phone and email.

Working within a structured trouble ticket system, this individual will address one ticket at a time, ensuring efficient and timely resolution of hardware and software issues. This is a highly interactive role requiring strong communication skills and a solid foundational understanding of IT support.

Key Responsibilities

+ Respond to incoming help desk tickets via phone and email

+ Troubleshoot and resolve basic hardware and software issues

+ Reset user passwords and manage account access

+ Set up computers and phones for new employees

+ Load and configure Windows 365 and other required software on laptops

+ Document all issues and resolutions accurately within the ticketing system

+ Escalate complex technical issues to Tier II or senior IT staff when necessary

Requirements

Top

Skills & Qualifications

+ Strong customer service skills - Ability to work with people effectively and remain composed under pressure

+ Solid work ethic - Reliable, punctual, and accountable for completing assigned tickets

+ Technical aptitude - Natural curiosity and problem-solving mindset when working with technology

+ Basic understanding of Windows operating systems and general IT troubleshooting

+ Strong verbal and written communication skills

Preferred Experience

+ Previous help desk or desktop support experience

+ Familiarity with ticketing systems

+ Experience supporting Microsoft environments

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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