Field Services Technician

Position at Zones LLC.

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one:
Zones - First Choice for IT.(TM)

As a Field Service Technician, you will provide on-site customer-facing hardware, software, and cabling technical support, installation, configuration, and problem resolution in the following industry environments:

• Retail Point-of-Sales (POS) systems in general merchandise, grocery and big box stores
• Hospitality full-service and Fast-Food restaurants to include POS, Kitchen Display, Order and Menu Board equipment
• PC/network/infrastructure environments to include CAT5/6 and Fiber Optics cabling
• End User Compute Desktop Support

You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule including some evenings and weekends is required.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Assignment Duration: 6 month duration (Subject to change based on business needs)

Install, configure and support new hardware and software infrastructure.

• Ensure that hardware and software systems are maintained.
• Provide technical support to users with very different levels of IT knowledge and competence.
• Create work instructions and installation documentation.
• Act as the liaison between the Zones team and the customer.
• Travel to customer locations and possess a flexible work schedule, this will require overnight stays.
• Will be responsible for own vehicle with mileage reimbursement.
• Provide own cell phone (monthly company reimbursement)
• Other duties as assigned.

• High School diploma or equivalent. Associate's degree in IT preferred
• A minimum of 5 years' experience (7+ years preferred) performing on-site services on Retail POS and Hospitality systems, PC and network systems, related peripherals, cabling, and common software programs and Operating Systems.
• CAT5/6 cabling, splicing, and testing experience
• Access Point experience
• Fiber Optic Cabling, splicing, and testing experience
• Punch down and Patching experience
• Monitor and camera maintenance
• Digital Signage experience desired
• Apple iOS knowledge
• Server and Network rack and stack and connectivity
• Familiarity with standard Windows O/S and Office suites.
• Ability to perform final configuration tasks on customer premises.
• VOIP experience
• Excellent customer service and communication skills.
• Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.

• A+ certification

• Valid driver's license
• Valid Vehicle Insurance
• Reliable Transportation
• Ability to lift 50 pounds
• Lift experience up to 19 feet (Certification is a bonus to have)
• Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays)

Qualified candidates can expect an hourly pay range of $35.00 - $45.00.

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While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.

At Zones, work is more than a job - it is an exciting career on a global…