Field Services Technician

Field Services Technician

Location:

Chattanooga, TN, United States

Salary Range: USD 34–38 Weekly

Date Posted:
Feb 21, 2026

Zones is a Global Solution Provider of end‑to‑end IT solutions, a minority‑business enterprise with over 35 years of experience. We specialize in Digital Workplace, Cloud, Data Center, Networking, Security, and Managed/Professional/Staffing services.

As a Field Service Technician, you will provide on‑site customer‑facing hardware, software, and cabling technical support, installation, configuration, and problem resolution in the following environments:

• Retail POS systems in general merchandise, grocery, and big‑box stores
• Hospitality full‑service and fast‑food restaurants (POS, Kitchen Display, Order and Menu Board equipment)
• PC/network/infrastructure environments (CAT5/6 and Fiber Optics cabling)
• End‑user compute desktop support

You will complete proper inventory and asset recording processes and appropriate paperwork for customer acceptance. Daily travel to customer locations requires a flexible schedule, including evenings, weekends, and overnight stays.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Assignment Duration: 6 month duration (Subject to change based on business needs)

• Install, configure and support new hardware and software infrastructure.
• Ensure that hardware and software systems are maintained.
• Provide technical support to users with very different levels of IT knowledge and competence.
• Create work instructions and installation documentation.
• Act as the liaison between the Zones team and the customer.
• Travel to customer locations and possess a flexible work schedule, including overnight stays.
• Will be responsible for own vehicle with mileage reimbursement.
• Provide own cell phone (monthly company reimbursement).
• Other duties as assigned.

• High School diploma or equivalent. Associate’s degree in IT preferred.
• A minimum of 5 years’ experience (7+ years preferred) performing on‑site services on Retail POS and Hospitality systems, PC and network systems, related peripherals, cabling, and common software programs and Operating Systems.
• CAT5/6 cabling, splicing, and testing experience.
• Access Point experience.
• Fiber Optic Cabling, splicing, and testing experience.
• Punch down and Patching experience.
• Monitor and camera maintenance.
• Digital Signage experience desired.
• Apple iOS knowledge.
• Server and Network rack and stack and connectivity.
• Familiarity with standard Windows O/S and Office suites.
• Ability to perform final configuration tasks on customer premises.
• VOIP experience.
• Excellent customer service and communication skills.
• Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.

• A+ certification

• Valid driver’s license.
• Valid Vehicle Insurance.
• Reliable Transportation.
• Ability to lift 50 pounds.
• Lift experience up to 19 feet (Certification is a bonus).
• Ability to travel up to 75% (including a weekend departure, traveling during off‑hours, and frequent overnight stays).

Zones offers a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and paid time off and personal sick leave in compliance with state requirements.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E‑Verify.

Apply Now