HR Technology Analyst; ServiceNow

Overview

Location
:
Chattanooga, TN (REMOTE)

Summary

• The HR Technology Analyst will work closely with Human Resources & Controls (HR&C), IT teams, and business units on various initiatives
• Must have experience with gathering and documenting requirements
• Must have experience with conducting User Acceptance Testing (UAT)
• HR Technology Analysis experience is preferred
• Service Now HR Service Delivery (HRSD) experience is preferred
• This position is Remote, with occasional travel to Chattanooga, TN

• Promotes a people-first culture throughout the respective organization
• Exhibits and encourages exceptional performance and teamwork across the Human Resources & Controls (HR&C) organization
• Fosters a culture of accountability, trust, collaboration, development, and results consistent with short- and long-term objectives of the HR&C organization
• Ensures business-specific requirements are included during product development; coordinates all measures relating to system acceptance
• Reviews product roadmaps and evaluates feasibility of new functionality
• Supports system upgrades by preparing necessary communication and organizing test cycles with system specialists and users
• Serves as a key contributor in maintaining data integrity by monitoring requests and inputs
• Executes, reviews, and reacts to data audit findings; recommends and initiates corrective actions
• Manages system access and security, including related audits
• Responsible for system testing, maintenance of interfaces, security roles, and configuration
• Works with external vendors to ensure data integrity for various HR&C processes
• Manages interdependencies between internal and external systems, including single and bi-directional data feeds between HR systems and external vendors, as well as connections with other internal HR&C and IT systems
• Troubleshoots and analyzes system issues and deficiencies; identifies and recommends solutions
• Maintains in-depth HR data knowledge and thorough understanding of how internal and external customers use HR data
• Identifies and analyzes new data requirements and provides alternatives
• Ensures data integrity and consistency; complies with internal data retention, retrieval, and disposal policies
• Monitors and maintains Solution Center-related system processes
• Performs other job-related duties as assigned

• 3-5+ years of Information Technology (IT) Business Analysis experience using Agile/Waterfall methodologies
• Must have experience with gathering and documenting requirements
• Must have experience with conducting User Acceptance Testing (UAT)
• Experience with conducting Data Analysis to support decision-making and identify trends
• Strong business acumen, with analytical and problem-solving skills
• Excellent written and oral communication skills
• Bachelor’s Degree is preferred; equivalent real-world work experience will be considered
• Information Technology/Utilities/Oil & Gas/Energy/Government industry experience is preferred
• HR Technology Analysis experience is preferred
• Service Now HR Service Delivery (HRSD) experience is preferred

At Paradigm, integrity drives innovation. You ll collaborate with curious, dedicated teammates, solving complex problems and unlocking immense data value for leading organizations. If you seek a place where your voice is heard, growth is supported, and your work creates lasting business value, you belong at Paradigm.

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Paradigm maintains a strict drug-free workplace policy. All offers of employment are contingent upon successfully passing a standard 5-panel drug screen. Please note that a positive test result for any prohibited substance, including marijuana, will result in disqualification from employment, regardless of state laws permitting its use. This policy applies consistently across all positions and locations.