Configuration Management Database Administrator

Overview

We’re seeking an experienced Configuration Manager with strong Software Asset Management (SAM) and IT Service Management (ITSM) experience to join our team. In this role, you will lead the management and governance of our BMC Helix ITSM Atrium Configuration Management Database (CMDB) — ensuring accurate, complete, and trusted configuration and software asset data across the enterprise. You’ll define data models, maintain discovery tools, and implement automation to support service reliability, software compliance, and operational efficiency.

You’ll collaborate across IT operations, infrastructure, compliance, and service delivery teams to ensure configuration and asset data forms the foundation for informed decision-making, risk management, and continuous improvement.

• Own and maintain the BMC Helix Atrium CMDB, ensuring Configuration Items (CIs), including software, hardware, and service components, relationships, and dependencies are accurate and aligned with the live IT environment both on-premises and cloud.
• Deploy solutions to discover and monitor assets and configurations in Amazon, Google and Oracle cloud environments, as well as Infrastructure as a Service providers such as Salesforce, Mule Soft, Heroku, Zuora and others as needed.
• Govern and manage software assets as Configuration Items, maintaining lifecycle, licensing, and deployment data to support software compliance and audit readiness.
• Maintain BMC Helix Discovery and other discovery sources to automate asset identification, CI population, and reconciliation.
• Define and enforce CMDB standards, configuration baselines, and approved software catalogs in alignment with ITIL best practices.
• Conduct regular CMDB data quality reviews, audits, and reporting to improve visibility and accuracy.
• Partner with Change, Incident, and Problem Management teams to ensure configuration data supports impact analysis and service restoration.
• Drive automation and governance initiatives within BMC Helix ITSM, improving process maturity and operational transparency.

• CMDB Ownership & Data Quality Management – 35%
• Cloud & Multi-Platform Asset Discovery – 30%
• Software Asset & Lifecycle Governance – 20%
• ITSM Integration & Process Automation – 15%
• Total – 100%

• 5+ years of experience in Configuration Management, Software Asset Management, or ITSM roles.
• Hands-on experience with BMC Helix ITSM / Atrium CMDB and BMC Helix Discovery.
• Proven ability to manage and reconcile complex data sets with attention to accuracy and governance.
• Experience managing cloud and SaaS software assets (e.g., AWS, M365, Salesforce).
• (Preferred) Strong knowledge of ITIL v4
• (Preferred) Certifications in ITIL, BMC Helix, or SAM/ITAM disciplines.

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.

The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Salary Range (Norwalk, CT): $ - $

Salary Range (Chattanooga, TN): $82,759.65 - $

Annual Bonus Potential: 10%

Home Serve USA is an equal opportunity employer.

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