Desktop Support

The Desktop Support I role is designed to provide first-level technical assistance to end-users. This position is crucial for ensuring that all desktop, laptop, and peripheral devices function optimally, thereby supporting the overall productivity of the organization.

• Provide first-level technical support to end-users by diagnosing and resolving hardware and software issues.
• Install, configure, and maintain desktop and laptop computers, as well as peripheral devices such as printers and scanners.
• Assist in the deployment of new software applications and updates, ensuring compatibility and functionality.
• Respond to service requests and incidents in a timely manner, maintaining detailed records of issues and solutions in the ticketing system.
• Collaborate with IT team members to implement and maintain network infrastructure and security protocols.
• Conduct regular system checks and preventive maintenance to ensure the stability and reliability of IT systems.
• Educate and train end-users on basic troubleshooting techniques and best practices for using technology resources.
• Participate in the setup and support of audio-visual equipment for meetings and presentations.
• Maintain an inventory of IT equipment and supplies, ensuring adequate stock levels and timely procurement.
• Stay updated with the latest industry trends and technologies to provide innovative solutions and improvements.

• Associate degree in Information Technology, Computer Science, or a related field. A bachelor's degree is preferred but not mandatory.

• Minimum of 1-2 years of experience in a desktop support role or a similar technical support position.
• Proven experience in troubleshooting hardware and software issues in a corporate environment.
• Experience with Windows and Mac operating systems, including installation, configuration, and support.
• Familiarity with network troubleshooting and support, including knowledge of TCP/IP, DNS, and DHCP.

• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Proficiency in using and supporting Microsoft Office Suite and other common business applications.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong customer service orientation with a focus on providing timely and effective support to end-users.
• Ability to work independently as well as collaboratively within a team setting.
• Willingness to learn and adapt to new technologies and processes as needed.