Desktop Technician III

Overview

Job Summary: The Desktop Technician III will be the main technical resource for the Field Services team and will work with other teams to resolve issues. Other main duties include mentoring new Technicians, maintaining documentation, and training. You will provide support for all end user computing devices including desktops, laptops, tablets, and related applications, peripherals and tools in a hospital environment.

• Required: High School Diploma
• Required: Associate's Degree in Computer Technology or equivalent work experience
• Preferred: Bachelor's Degree in Computer Technology

• Required: Minimum 7 years of experience and advanced proficiency in troubleshooting and repairing personal computer, telecommunications hardware and software.
• Preferred: Position Requirement(s):
  License/Certification/Registration
• Preferred: Knowledge of Apple products and other tablets, mobile devices and non-Erlanger Standard hardware
• Preferred: Any related Computer certification or training

• Required: Valid driver's license
• Preferred: Microsoft Certified Desktop Professional

The Desktop Technician III role provides support and quality service to the client community for personal computing devices and peripherals. The employee will provide support for all end user computing devices including desktops, laptops, tablets, and related applications, peripherals and tools in a hospital environment.

Employee will perform basic duties that are primarily routine, follow standard procedures and guidelines. They solve routine problems and escalate issues as needed. They normally receive clear and detailed instructions pertaining to all work assignments and work under immediate supervision and/or with close direction from more experienced employees. Contact is typically informative and involves the exchange of routine or factual technical information.

They have the ability to communicate skills to overcome obstacles over the telephone.

• Think critically to determine source of problems and determine resolutions.
• Install and troubleshoot MS365 products.
• Communicate effectively with diverse customers including physicians, technical and administrative staff.
• Plan, organize, deliver strong customer service, maintain records, and manage costs.
• Maintain professional attire, attitude, and demeanor; keep work area neat and filing system organized.
• Collaborate with team members and be a reliable team player; communicate information clearly to staff and end-users.
• Be flexible with work schedules, multi-task, and support multiple locations; available for after-hours projects when required.
• Travel to supported sites as needed for project development, installation and servicing of new applications and upgrades.

Performs other duties as required to meet departmental and organizational objectives. Participates in on-call schedule as needed. Determines and initiates preventative measures, logs, and reports on defect/problem reporting data; ensures actions related to problem investigation and clearance are completed within agreed timescales. Communicates status of systems and services to relevant staff as needed.

Location and Role
:
Erlanger Baroness Hospital, Chattanooga, TN — Desktop Technician III - Full Time.
Standard

Hours:

Regular