Human Resources Administrator; FSD - Chattanooga, TN

Summary

The HR Administrator assists the HR department with various administrative functions. This position is the first point of contact for all HR related queries from employees, ensuring smooth and efficient HR operations.

• Answers incoming calls, emails, and fax inquiries in a timely and professional manner.
• Provide first-level support to employees by resolving their issues or escalating the inquiry to the appropriate department when necessary.
• Performs clerical duties such as filing, photocopying, scanning, and collating.
• Keeps records related to employee information such as personal data, compensation, benefits, tax data, attendance, performance reviews or evaluations, and termination date and reason.
• Administers pre-employment background checks and prepares new hire documentation.
• Updates employee files to document personnel actions and to provide information for payroll and other uses.
• Examines employee files to answer inquiries and provide information to authorized persons.
• Answers DOL unemployment inquiries and completes verification of employment requests for employees.
• Provides Walden Security benefits information and assists with completing the necessary forms to enroll and cancel benefits.
• Completes verification of employment requests for employees.
• Builds a professional relationship with customers, employees, and staff.
• Creates and enters new employee personnel information into the HRIS.
• Informs new hires of the hiring process, including training dates, ISOT, medical requirements, drug screens, etc.
• Can inform employees of benefits programs such as life, health, dental, and disability insurances, pension plans, vacation, sick leave, leaves of absence, and employee assistance.
• Prepares employee separation notices and related documentation.
• Participates in company Quality Assurance initiatives, including record-keeping, training, and auditing.
• Performs a variety of tasks unique to each specific government account.
• The Human Resources Manager may assign other duties.
• The HR Administrator may serve as a backup to the HR Specialist when needed, performing the following tasks:
• Corresponds with the Marketing Department to provide client and officer updates, awards, birthdays, training schedules (etc) to be included in the Walden Report.
• Partners with FSD Regional Management and Operations management to identify hiring and training needs.
• Maintains applicant flow and sourcing methods; sources hourly candidates for the contract Operations, including placing advertisements, attending career fairs, directing sourcing, and job posting both internally and externally.
• Interviews and hires qualified hourly candidates for the Federal Services Division through phone and in-person interviews, pre-employment tests, drug screens, applicant background checks, filing, and obtaining required licensing and other documentation.

This job has no supervisory responsibilities. The Human Resources Administrator reports to the Human Resources Manager and is subject to supervision from the Human Resources Manager and the Director of Human Resources.

• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication - Writes clearly and informatively;
  Edits work for spelling and grammar;
  Varies writing style to meet needs;
  Presents numerical data effectively;
  Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes…