Sales Coordinator

Overview

LBA Hospitality is now hiring for our opening team for the upcoming Caption by Hyatt Chattanooga, set to open in March 2026! Work will start in early March to prepare for the hotel opening.

Benefits include paid holidays, paid time off, 401k with employer match, a quarterly BONUS plan, and MORE!

Assists in the Director of Sales of the hotel by supporting and enhancing sales initiatives/efforts that are compatible with LBA sales plans, strategies, and programs. The Sales and Meeting Coordinator provides administrative support for the Director of Sales and/or the Senior Sales Manager by being a lead catcher and distributing opportunities to team members and may assist in sending proposals, contracts, rooming lists, etc.

Also, the Sales and Meeting Coordinator may be responsible for meeting clients for site visits, pre and post arrival communications and the executing the set up/break down of meeting rooms.

This position is also responsible for assisting the Sales and Catering Manager and/or Event Manager with planning and coordinating all Banquets and Meetings in certain cases.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

• High School diploma or equivalent of same;
  Associate’s or Bachelor’s Degree preferred or equivalent experience
• One year experience similar capacity.
• Two years’ experience in service industry.

• Must be able to perform major life activities:
  Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to see and hear.
• Must be able to speak and read English, the ability to communicate in another language may be helpful.

Knowledge:

• Budget limitations and cost controls.
• Food and Beverage costs and how to calculate
• Selling strategies for highest profit of produce and services.
• Configurations and set ups for function space.
• Competition and what this property has (or doesn’t have) over others.
• The area shopping, dining, entertainment and travel directions to assist guest inquiries.
• Daily hotel operations: check daily events, bulletin boards; and stay up-to-date on changes, new procedures and events.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills:

• Offer aggressive yet competitive Rate Agreements to local companies and leads that have extended stay business or multiple room business under the direction and approval of the General Manager and Director of Sales
• Passionately sell hotel guest rooms and meeting rooms through direct client contact to achieve (preferably exceed) revenue, ADR, Occupancy and Rev Par goals.
• Establish a client base of primary and secondary market segments for extended stay business where appropriate. Incorporate strategic Sales Action Plans, on an “as need” basis and when agree upon by GM’s and DOS.
• Determine Top Accounts in competitor’s hotel to become “target accounts” for our hotel(s).
• Target, saturate, penetrate specific companies to reach true decision makers in position to refer to our hotel(s) while seeking new business and/or working an existing account.
• Strong Organization Skills
• Proficiency in Microsoft Outlook, Microsoft Word, Excel, PowerPoint. Experience working with customer relationship software like Hotel Sales Pro, ACT, Salesforce or STS is preferred.

Abilities:

• Sell effectively, Negotiate when necessary.
• Multi task, remain associate and guest service centric.
• Solve guest issues with professionalism maintain hospitable attitude.
• Identify opportunities to achieve financial performance goals