Hotel Front Desk Customer Service Associate

Dynamic Group Management provided pay range

This range is provided by Dynamic Group Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$15.00/hr - $16.00/hr

Location: Holiday Inn, 434 Chestnut Street, Chattanooga, TN 37402

We are currently seeking a Full-Time Front Desk Representative to join our team at the Holiday Inn in downtown Chattanooga. If you’re passionate about hospitality, committed to delivering top-tier guest service, and thrive in a fast-paced environment, we’d love to meet you!

• Greet and welcome guests with professionalism and warmth
• Check guests in and out using proper procedures
• Answer incoming phone calls and assist with guest inquiries
• Make and manage reservations
• Provide prompt and courteous service, resolving any issues to ensure guest satisfaction
• Collaborate with other departments to ensure smooth operations

• Previous hotel front desk experience required
• Experience with Opera PMS is strongly preferred
• Excellent customer service and communication skills
• Ability to multitask and remain calm under pressure
• Must have open availability, including days, evenings, weekends, and holidays

• Employee discounts at all IHG properties worldwide (after 60 days)
• Paid Time Off (PTO)
• Yearly holiday bonus in December
• Opportunity for growth in a global hospitality brand

Entry level

Full-time

Other

Hospitality