Practice Mgr , Operations Primary Care Marion County, TN

Overview

The Practice Manager - Operations I is responsible for the day-to-day operations of one or more medical practices, which generally represent smaller, less complex practice. The Practice Manager I ensures a safe, efficient, cost-effective and high-quality patient care environment. The Manager interviews, selects, hires, trains/orients, supervises both clerical and clinical staff within their scope of practice, evaluates and recommends corrective action as appropriate, up to and including termination of assigned staff.

Ongoing supervision and evaluation of clinical staff is shared with practice physician(s) and Erlanger nursing leadership and other clinical leaders as appropriate. Administrative responsibilities include tracking monthly clinical and financial statistics, overseeing billing and collection functions, maximizing patient flow and optimizing the work environment to facilitate open communications, professional excellence and superb customer service.

The position involves a team-based approach to care with staff trained to meet the highest level of function for their role as per state guidelines. Staff are trained to coordinate care for patients and to support patients/families/caregivers in self-management, self-efficacy and behavior change. The practice participates in quality improvement processes and performance evaluation.

• Interview, select, hire, train/orient, supervise clerical and clinical staff within the scope of practice; evaluate and take corrective action as appropriate, up to termination.
• Share ongoing supervision and evaluation of clinical staff with practice physicians and nursing leadership.
• Track monthly clinical and financial statistics; oversee billing and collections.
• Maximize patient flow and optimize the work environment to enable open communication, professional excellence and superior customer service.
• Participate in the practice's quality improvement process and performance evaluation.
• Coordinate care for patients and support patients/families/caregivers in self-management and behavior change as assigned by role.
• Assist in development and management of capital and operating budgets; monitor monthly variances and report to Director of Practice Operations.
• Maintain standards set by regulatory bodies (e.g., TJC/DNV) and coordinate required certifications (CAP, CLIA) as applicable.
• Maintain confidentiality in all areas.

• Education: Required:
  Bachelor’s Degree in Business or related field or equivalent management/work experience.
• Experience: Required:
  Minimum 3-5 years in business management with strong financial and systems background and strong marketing experience; working knowledge of physician office practices, managed care operations and insurance structures desired.
• Preferred: Advanced personal computer skills, including Microsoft Excel.

• Licensure/Certification/Registration: Required: N/A;
  Preferred: N/A
• Critical
  
  Skills:
  
  Excellent organizational, communication and interpersonal skills; ability to work in a time-sensitive environment and handle confidential information; ability to plan, prioritize, manage multiple tasks, and drive for results; strong analytical skills; ability to coach and mentor staff; ability to lead and align with organizational vision; independent work capability; strong customer service focus; data analysis and reporting skills; strategic thinking.

Chattanooga, TN

Regular