Practice Manager , Pediatric Orthopedics

Job Summary
The Practice Manager - Operations I is responsible for the day to day operations of one or more medical practices, which generally represent smaller, less complex practice. The Manager ensures a safe, efficient, cost-effective and high-quality patient care environment. The Manager interviews, selects, hires, trains/orients, supervises clerical and clinical staff within their scope of practice, and evaluates and recommends corrective action up to termination.

Ongoing supervision and evaluation of clinical staff is shared with practice physicians and Erlanger nursing leadership and other clinical leaders as appropriate. Administrative responsibilities include tracking monthly clinical and financial statistics, overseeing billing and collection functions, maximizing patient flow, and optimizing the work environment to facilitate open communications, professional excellence and superb customer service.

• Manage day-to-day operations of one or more medical practices, ensuring safe, efficient, and high-quality patient care.
• Hire, train, orient, supervise, and evaluate clerical and clinical staff within scope of practice; recommend corrective action as appropriate, up to termination.
• Coordinate with practice physicians, Erlanger nursing leadership and other clinical leaders for ongoing supervision and evaluation of clinical staff.
• Track monthly clinical and financial statistics; oversee billing and collections; maximize patient flow and maintain an optimal work environment for communication and customer service.
• Participate in team-based care with roles aligned to State of Tennessee/Georgia guidelines; coordinate care and support self-management, self-efficacy and behavior change as assigned.
• Participate in the practice's quality improvement process and performance evaluation.

• Education
  :
  Required — Bachelor’s Degree in Business or related field or equivalent management/work experience.
• Experience
  :
  Required — Minimum 3-5 years in business management with strong financial and systems background; strong marketing experience. Working knowledge of physician office practices, managed care operations, and insurance industry structure and products desired.
• Preferred
  :
  Advanced personal computer skills, including Microsoft Excel.

• Licensure/Certification/Registration
  :
  Required — N/A;
  Preferred — N/A.
• Critical
  
  Skills:
  
  Excellent organizational, communication and interpersonal skills (verbal and written).
• Ability to work in a time-sensitive environment with confidential information; plan time effectively and balance multiple tasks within stringent time frames.
• Ability to use change management skills; measure and drive for results; understand financial analysis, strategic planning, operations, HR management, and information systems.
• Detail oriented; strong judgment; ability to motivate and develop staff; coach and mentor; maintain a customer-focused culture.
• Ability to engage, inspire and influence others; work independently with minimal supervision; demonstrate leadership and accountability for results.
• Ability to collect, analyze and apply data; prepare and present written and oral reports with recommendations; think and act strategically.

• The Practice Manager Operations I is responsible for daily operations of one or more physician practices, including registration, cash collection, charge preparation, medical record documentation, referrals/authorizations, related insurance and coding processes.
• Responsible for hiring, termination and annual competencies as well as the disciplinary process; promotes teamwork and smooth daily operations; ensures superior customer service.
• Assist in developing capital and operational budgets with the Director; operate within the budget and monitor variances with justification monthly.
• Maintain petty cash, accounts payable, timekeeping, and other duties as directed; support other general practice operations in collaboration with the Director and physicians.
• Maintain standards set forth by accreditation bodies and coordinate quality improvement initiatives; ensure CAP and CLIA certification as required; maintain confidentiality in all areas.

Regular