Precert​/Referral Coordinator - Stroke Center

Job Summary

Provides a variety of patient and customer service related activities within the Physician Practice, serving as a liaison with other physicians’ offices and insurance companies. Responsibilities include greeting patients and the public, answering and screening telephone calls, scheduling patient appointments, preparing the medical record, and coordinating between patients and medical support staff. Performs general office duties such as data entry, filing, balancing charges and collections at the end of each day, and other duties as directed.

This position operates within a team-based approach to care. Team members are trained to meet the highest level of function for their role per the State of Tennessee and Georgia guidelines. They coordinate care for patients, support patients/families/caregivers in self‑management, self‑efficacy, and behavior change, manage the practice’s patient population, and participate in quality improvement processes and performance evaluation.

• High School diploma or equivalent.

• Previous experience in a health/medical setting.
• Understanding of insurance plans and referrals, pre‑authorizations, appointment scheduling, data entry, and deposits.
• Computer experience with MS Windows, Outlook and medical software applications.

• Minimum 2 years in a physician’s practice.
• Knowledge of medical billing, including CPT and ICD‑9 & 10 coding.

Provides a variety of patient and customer service related activities within the Physician Practice structure and as the liaison between external departments, physician’s office, and insurance companies. Activities include greeting internal and external customers, entering phone messages into the EMR system, scheduling appointments in E‑clinical Works and Flow Cast, performing general office duties, accurate data entry, filing, scheduling referrals for patients via fax system, making direct calls and handling email, as well as all other duties as assigned.

Physician Practices, Chattanooga, TN