Direct Support Professional

Location Chattanooga , TNHiring for Saturday and Sunday shifts from 2PM-10PM.The Residential Coach (RC) provides victim-centered and trauma-informed direct services to survivors of human trafficking within a safe house setting. The RC manages the day-to-day activities in the residential program, helps clients manage calendars and schedules; and assists with daily routines, life-skills training, case management scheduling, and guides participants in programming activities.

The RC is part of a multi-disciplinary team providing trauma-informed direct care services and works under the leadership of the Residential Manager.
** Responsibilities:
*** Foster a healthy, safe community living environment
* Assist clients in managing a busy daily program schedule
* Address and respond to individual client needs
* Help clients manage and attend all service provider, legal, and healthcare appointments
* Assist clients with all onboarding and learning program guidelines
* Daily transportation to the Learning Center, to appointments, and other errands related to programming
* Assess and respond to resident crises and conflicts
* Follow procedures for documenting client incidents and requests
* Assess and manage emergencies according to Her Song's emergency protocol
* Monitor the safety and security of the house, including the operation of the alarm system
* Participate in the ongoing development of policies and procedures, safety and emergency protocols
* Perform various administrative tasks related to documentation, scheduling, and reporting
* Updating and documenting client information in the case management software system
* Complete all assigned tasks as directed by Residential Manager
* Participate in scheduled house meetings that occur during the shift, participate in conference calls, mandatory trainings, monthly residential staff meetings
* Provide program support through daily implementation of all residential policies, procedures, and protocols according to Her Song values and operational manuals
* Ensure a safe environment for healing by monitoring safety and security systems to minimize risk
* Share client care duties as needed including meeting emergency needs or supporting transportation needs at times
*
* Qualifications:

*** Minimum of 1 year related experience
* Mature, flexible, calm, supportive, and resilient with a positive outlook
* Organized, able to handle administrative duties
* Highly trainable on how to work with clients in a trauma-responsive way
* Have a deep commitment to the empowerment of the residents
* Ability to work both independently and in a team environment
* Excellent communication skills, both oral and written
* Proficient computer skills
* Knowledge of and experience in supportive or peer counseling, crisis intervention, and conflict resolution techniques
* Ability and willingness to de-escalate and provide intervention or help resolve disputes
* Ability to steward sensitive confidential information well and demonstrate a commitment to client-centered practices
* Ability to maintain a positive, cooperative, and professional attitude at all times and in interactions with other volunteers, staff, and residents
* Clean driving record up to three years
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